Whether you are a consumer who is interested in how Food Hygiene ratings work or a business owner looking for specific advice, we can help answer any questions you may have about food safety.

If you are unsure of what you are looking for, you can click on one of the sections below for a tailored selection of links that you may find useful.


Bed & Breakfast businesses, hotels and other accommodation providers - to prepare for Step 3 of the government's roadmap out of lockdown, we have published guidance for the sector;  please click here to view the guidance. This guidance also includes links to:

  • Visit England's 'The Pink Book' - this is a guide to hospitality legislation for business owners.
  • An interactive virtual kitchen - this is a food safety training tool for business owners. 

For up-to-date information and advice on food safety and health and safety practices, please click here to view our most current Food Hygiene and Safety Newsletter 

If you have any other queries about the impact of Coronavirus (COVID-19) on food safety or concerns about social distancing in a food business, you can email us at public_protection@bathnes.gov.uk

If you have a food business and are planning to deliver food to people's homes (including the elderly and/or vulnerable people), you must ensure you maintain good food safety practices. You must consider whether you can safely handle, store and deliver food during busy periods. If you have any further queries, please contact us using the above details.

I am a consumer interested in Food Safety or looking to make a complaint

I am a member of the public planning to set up a new Food Business

I am a food business operator looking for advice

We also offer a number of commercial services for businesses seeking advice on setting up or expanding their operations:

New Business Start-Up Service

Food Business Registration

Food Hygiene Rating Re-scoring

Primary Authority Arrangements

Allergen Awareness & Training

‘Gain & Retain 5’ Service

Below, you can find advice on a wide variety of topics that will also outline what is legally required of food businesses. If you can’t find an answer to any questions you have, you can send us an email at public_protection@bathnes.gov.uk

Food Hygiene Rating SchemePicture of food hygiene rating sticker

Food Hygiene Training

Allergen Information

Food Safety Management Systems

Higher Risk Foods

Fitness to Work

Pest Control

Waste Management

Licencing, Events and Mobile Catering

Gas Safety

Structural Requirements

Health and Safety

Cleaning Product Advice


Smoking & E-Cigarettes

You may find our Food Law Enforcement Delivery Plan useful.

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