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B&NES Service Design
We are concluding the Discovery phase of this review, and as we finalise our research, some interesting opportunities are emerging. Final…
Service Design Children's Services Discovery
Our Highways Services are some of the most heavily used by the public. Working closely with the Service, a team of Service Designers will carry out a…
Service Design Highways Sprint Review
My name is James Green and I’m a Service Designer at Bath & North East Somerset Council. I’m leading a project to make some improvements to our…
User research
Hi, I’m Kate from Bath & North East Somerset Council, and I’m a Content Designer in our web team. It’s a job that aims to bridge the gap between…
User experience (UX) Digital content Style guides Usability
Hi, I’m Tim from Bath and North East Somerset council. One of the aims of our project to redesign our public website is to make sure that it is as…
Accessibility User experience (UX) Web development
Hi, I’m Tim from Bath and North East Somerset council. If you’ve been following our journey you’ll know that we have been trying different methods of…
User experience (UX) User research Website Local government
As part of our work this sprint, we’ve been user testing a new online payment journey for council tax. The payment process itself is provided by our…
User experience (UX) Website User research
Hi, I’m Tim from Bath & North East Somerset Council and in this blog I’d like to talk about how we took the outputs from our collaborative design…
User experience (UX) User research
Hi, I’m James from Bath and North East Somerset Council. In the last few blogs my colleague Tim has outlined our journey in improving our website and…
Collaboration Web development User experience (UX) Digital transformation Teamwork
Hi. I’m Tim from Bath & North East Somerset Council. In our previous blogs I have spoken about how we tested prototypes with our users to get…
Parking User research User experience (UX)
Hi. I’m Tim from Bath and North East Somerset Council. One of the first questions we ask when auditing content on our website is whether a particular…
Transportation User experience (UX) Website Local government
