At Bath & North East Somerset we value our customers and their feedback. Here you'll find information to help you report an issue, or to submit a complaint, compliment or suggestion about Council services.

Report it

Report an issue or problem in your local area.

Comment on planning applications

Object to, support and comment on current planning applications.

Make a complaint

We aim to provide the best possible service but sometimes things can go wrong. We're committed to putting these situations right and preventing them from happening again.

Challenge a parking fine

How to challenge a Penalty Charge Notice (PCN) if you believe it has been incorrectly issued.

Further information is made available by the following services:


Let us know if you've received particularly good service.


Make a suggestion about how a Council service could be improved.

Nominate an employee for an award

Our annual staff awards are our way of recognising and thanking those people who go the extra mile. If you've received exceptionally good service from a Council employee (or team), please nominate them for an award.

Respond to consultations

We're interested in your views and regularly consult on a wide range of issues.

What we do with your feedback

All complaints, compliments and suggestions are recorded and analysed. Information about what we do with customer feedback is published in our quarterly and annual feedback reports.