Scam warning

Bath & North East Somerset Council is warning residents to be wary after reports of bogus calls being made to households in the area about Council Tax.

A number of organisations across the country are being subject to the ‘cold calling’ scam. Scammers pretending to work for the local Council are phoning residents claiming they are from the Council Tax section. They then inform residents that they have overpaid their Council Tax. The caller then requests bank details with the promise of a refund for the alleged overpayment. If successful, the resident is then given another number to call which informs them that they need to pay an administration fee to get the refund.

These callers are not from Bath & North East Somerset Council. We do not currently have any campaign running to contact households regarding Council Tax refunds. You should never give your bank details to anyone who calls out of the blue claiming to be a member of our staff.

We would advise anyone who receives a call from someone claiming to be working for the Council and offering a refund, to end the call immediately and call us on 01225 47 7777, option 3. If the Council does call you, all our calls come from 01225 47 7000 and the number will never be withheld.

Full guidance on these types of scams is available through -

Please also ensure that when making online payments for Council Tax you use the Council's own on-line payment site. The payment facilities we provide are a safe and secure way to pay.

If you are concerned that you may have compromised the safety of your bank details, you should contact your bank immediately.

For further information on what to do should you suspect you have received a scam letter or email visit or Bath & North East Somerset Council’s Trading Standards web pages

Council Tax is a property based tax payable on domestic (residential) homes. It's a local tax set by councils to help pay for local services, such as schools, libraries, and rubbish collections. The amount you have to pay is based on the value of the property and who lives there. 

Follow the links below for more information about Council Tax…

Paying your Council Tax

Easy online payments and other ways to pay your Council Tax bill.

Council Tax bands and amounts

How your Council Tax is worked out, valuation bands (including how to make a free appeal if you think your home is in the wrong band), completion notices and current charges.

Empty Properties

Information on empty properties, what you must pay and bringing them back into use.

Discounts & Exemptions

Find out if you could reduce the amount of Council Tax you have to pay.

Change of Address

Use our online forms to let us know if you or your tenants are moving into, within, or out of the B&NES area.

Information for students

Full time students may be exempt from paying Council Tax – find out how to claim your exemption.

Problems paying your Council Tax?

Advice if you're having trouble paying your Council Tax, and what happens if you’ve missed a payment.

Council Spending & Council Tax Guide

Council Tax Support Scheme - changes from April 2017

From 1st April 2017, new Council Tax Support Scheme rules apply to claimants who are on Universal Credit. Find out more about the changes by visiting Council Tax Support Scheme – changes from April 2017.


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