Learn about using our Adult Social Care Portal to access support and contact our teams. Find out how to register for an account and download user guides to help you get started.
The portal is a secure service providing access to information in one central place.
Professionals, adults, carers and young people can use the portal to access information and to submit social care referral forms.
Use this link to visit the Adult Social Care Portal if you are a professional needing to submit a referral
Adult Social Care Portal - for professionals
Use this link to visit the Adult Social Care Portal if you are a resident needing to self-refer
Adult Social Care Portal - for residents to self-refer
Care professionals can use the portal to refer to our Adult Social Care teams. You can refer directly to our Access, Advice and Information Team who are the first point of contact for our Adult Social Care Service. We will also direct your enquiry to the most appropriate Adult Social Care Team if required.
Use this link to visit the adult social care portal.
Download the user guides attached to this page for more information.
You need to register to use the portal. Once you are registered, you can self-refer to Adult Social Care Teams, seek advice and information and complete self-referrals.
Carers can use the portal to complete a self-referral to our Access, Advice and Information Team to discuss support if required. The portal links to the B&NES Carers Centre who can provide specialist advice, information and support.
You need to create a basic portal account first before you can submit referral forms to Adult Social Care.
To register you'll need to:
- enter your first name and surname
- enter your email address
- create a password (8 characters including an upper-case letter, a number and a special character)
You'll be emailed a unique verification code which is valid for 10 minutes. Once it’s expired, you'll need to begin the process again. The registration process is only complete once the code is entered and accepted.
The code can take up to 5 minutes to arrive. If it doesn’t arrive after this time:
check your spam/junk/clutter folders (add donotreply@bathnes.gov.uk to your trusted sender list to avoid future emails being sent to these folders).
check with your IT / email provider to make sure emails from donotreply@bathnes.gov.uk are not being blocked, delayed or temporarily quarantined. Your IT / email provider may need to update their spam email policies to ensure these emails are delivered into your mailbox without delay.
Your information in the portal is stored securely in-line with our organisational privacy notices. https://www.bathnes.gov.uk/council-privacy-policy
You can download our user guides below for help getting started.
How to update your details
View your saved and submitted forms
Please note, our Adult Social Care Portal does not replace our telephone line. We are here if you’d prefer to get in touch with us to discuss an enquiry, you can call our Adult Social Access, Advice and Information Team Team on 01225 394570.