Property Inspections

    Please see current guidance for landlords, tenants and local authorities in the context of Coronavirus (Covid-19)

    COVID-19 and renting: guidance for landlords, tenants and local authorities

    • All involved including inspectors, tenants, contractors, agents and landlords should take precautions to avoid virus transmission 

    Works to remedy Category 1 hazards

    • Works specified in HHSRS works agreements and improvement notices should be carried out in accordance with the specified timescales, having regard to The Guidance for Landlords and Tenants

    • Contractors, agents and landlords to take precautions to avoid virus transmission and include in health and safety risk assessments and action plans

    • If you have any concerns about compliance with work that we have asked you to carry out and which should have been completed during the Covid-19 crisis, please contact the housing standards duty officer. 

    Gas and electrical safety

    Where gas safety and electrical certificates become due, these should be arranged, subject to above guidance to prevent transmission.   Please see page 19 of The Guidance for Landlords and Tenants.

    For urgent issues please phone 01225 396444

    Otherwise contact us by email:

    Our lines are open 8:30-17:00 Monday-Thursday; 8:30-16:30 Friday

    We thank you for your patience.

    As a tenant, you have certain responsibilities, most of which should be stated in your tenancy agreement. 

    The list below gives an idea of the main things you need to be aware of:

    • How to make a complaint about repairs
    • You must pay your rent and bills when they are due; 
    • You must report repairs to your landlord / agent as soon as possible; 
    • You must not deliberately cause any damage; 
    • You must not carry out any changes or decorate without your landlord's / agent's permission (it's best to get this in writing).  If you do cause any damage to the property the landlord / agent is likely to withhold money from your deposit to cover the cost of putting this right. 
    • You may also be responsible for the maintenance of the garden if you have one.  Check your tenancy agreement to see whose responsibility this is. 
    • You are responsible for the behaviour of any guests you have, so you must make sure that they do not breach any of the terms of your tenancy agreement. 
    • Follow any other reasonable conditions as mentioned in your tenancy agreement; for example, not keeping pets and not allowing anyone else to live in the property without your landlord's / agent's written permission.  If your landlord / agent does agree that someone else can live in your property with you and you are claiming Housing Benefit this may affect your entitlement. 
    • You should co-operate with your landlord / agent if they give you reasonable notice that they wish to visit to inspect the premises/facilities. 
    • Be considerate of your neighbours.


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