Use this page to tell us about places where you think we should consider making a long-term change to the highway.
Changes may include a persistent safety problem that you have noticed on a road or pavement, a bottleneck where traffic seems to build up, or parking arrangements which cause a local issue. Or it might be necessary to update road markings or add new signage, because of a change in how people are using the highway, such as the building of new housing or the opening of a business.
This service is NOT for telling us about immediate dangers, such as fallen branches in the road, or routine repair and maintenance issues, such as potholes and road surfacing. For these types of reports, please use our Fix My Street service.
Warning
You also CANNOT use this service to report dangerous or antisocial behaviour of a particular person or vehicle. If you think a crime has been committed, please contact the police.
We use separate services to deal with some types of highways changes. Please select a link below, if you need to request any of the following:
Apply for advisory disabled parking spaces
Standard repair and maintenance
About this service
This service is for suggesting an improvement which would require a long-term or permanent change to the highway. The reasons you may want a change could include concerns about safety, convenience, access, traffic volume or speed, or a personal or business aim.
Timescale
We aim to respond to you within 28 working days. It can sometimes be longer than this depending on the nature of the request or suggestion, and whether a site visit is required.
How to make your Suggestion
Changes that you could suggest include adding, removing or altering any of the following:
- Traffic signs
- Road markings, including parking restrictions
- Traffic calming measures
- Speed limits
- Access restrictions
- Pedestrian facilities
It's important to consider the impact that your suggestion could have on different groups of people. For example:
- People living in the area
- People travelling through the area
- Businesses and their customers
- Particular groups, such as children, elderly people or those with disabilities
You might want to think about the possible impact of a change in traffic or parking management. Is there anyone who might not support or agree with the changes you'd like, and why?
Provide evidence
We need to understand the detail of the suggested improvement, to help us to make a decision. You will also have an opportunity to upload evidence documents when you make your suggestion. This could include the following:
- Photographs, sketches or an annotated map of the location
- Photographs or sketches of the problem, or any suggested solution that you might have
- Counts of vehicles coming through within a set time (if appropriate)
- A journal record of the number of times there has been an incident, or 'near miss' (if appropriate)
- Any emails, correspondence, local discussions or reports related to the problem
You might want to find out whether there is strong community feeling about this suggestion, before deciding how involved you would like to be in any campaign for change. The following are possible ways of checking how others feel, or mobilising support
- Have informal conversations with neighbours
- Discuss the issue in local groups or on social media
- Raise a point at a parish council meeting
- If you feel there is a lot of local support, you might even start a petition
You may prefer your ward councillor to take up the suggestion on your behalf.