Complaints and customer feedback policy
Published: Updated: Subject: Complaints
At Bath & North East Somerset Council we value our customers and their feedback. This corporate Customer Feedback Policy describes how the council expects to manage and respond to suggestions, compliments, and complaints. It is designed to reflect best practice both for the customer, and the council.
Warning Some file formats may not be suitable for users of assistive technology.
Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email equality@bathnes.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.