Access to records

You have the right to access your records, which we keep for 75 years.

You can request to access your records yourself or through other people, such as a Solicitor or an Advocate (someone who will support you), but we will ask them to provide proof that they're acting on your behalf.

Information we may not be able to give you

Although you have the right to be given access to your records, there's some information we may not be able to give you. Examples of when we wouldn't reveal certain information are when:

• The information we hold identifies other people (called third parties) - in which case we will remove the information, or give it in a way that doesn't identify them (however, if the third parties agree, we will pass on the information to you).
• Giving you the information would seriously harm your physical or mental health, or that of another person.

Request access

To access your records, you need to request this in writing to us and we will respond to you within one month. However, where there is a large volume of information and if any of the points listed above come to light, we may extend the timescale by a further two months. If we do, we will tell you within one month of the time you requested access to your records.

Contact your social worker or Personal Adviser, if you would like to access your case records.