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Council Tax Customers

The purpose of processing

The collection of Council Tax.

Data subjects

Bath & North East Somerset Council Tax customers.

Personal data

Information we use about Council Tax customers includes their: Name,
contact details, personal financial information, National Insurance number,
Date of Birth, address history, health information, employment details, car
registration.

In addition to this, we also use information defined as “special categories”
personal data. This includes information about: Disability, chronic health
conditions, mental health, sexual preference (where necessary to determine
civil partnership), immigration status, prison sentences.

How is it used?

We use this information to assess the amount of Council tax people are obliged to pay, and for billing and collection of Council tax payments.

Profiling and automated decision making

We use an automated process to send out of notices and summons to people who are behind in their payments to us. If recipients do not respond appropriately this may have outcomes which negatively impact such individuals.

However, if you feel you have received such correspondence from us in error, you have the right to request that the decision be reconsidered in a non-automated way (which means it will involve decision-making by a human being).
You have the right to request that automated decision making be reviewed and replaced by non-automated means (i.e. decisions taken by one of our expert Council officers). To exercise this right please email data_protection@bathnes.gov.uk

GDPR condition relied upon for processing personal data:

Article 6.1 e - Exercise of official authority
Local Government Finance Act 1992

GDPR condition relied upon for processing special category data

Article 9.2 g - Substantial public interest

Sharing of personal data with external recipients

We may share personal data with companies contracted to deliver services related to the collection of Council Tax. These are data processors because they use the personal data on our behalf and only under our instruction. Examples are enforcement agents and printers.

We may also share personal data with Government and Public Sector partners for statutory purposes which are compatible with our own. In particular this includes: HMCTS (The Courts and Tribunals Service), DWP (the Department for Work and Pensions), the DVLA, the passport office, HMRC (Revenue and Customs), and the Valuation Office Agency.

The personal data described in this notice may also be shared internally with our “Empty Properties Officer” to be used for prevention of enforcement actions related to empty properties, prevention of Council Tax fraud, and for the purposes of meeting the Councils housing delivery responsibilities. This includes use of information about “Class E” individuals who have vacated their property to go into residential care.

We also use external providers and share personal data, as follows:
Bristow & Sutor and Rundles & Co – Enforcement agents (bailiffs)
Datatank Limited – Discount, exemption and property reviews
Reigate & Banstead Council – Property visits and inspections
Telsolutions Limited – Contact campaigns

How long is the personal data retained by the Council?

Personal data should only be retained for as long as it is needed for the purposes specified above, or where required by other applicable law and/or specific regulatory requirements.

Questions or concerns?

Please email data_protection@bathnes.gov.uk 

Appeals to the Information Commissioner’s Office

If you are unhappy about the way we have treated your personal data, or feel we have not properly respected your data subject rights, you have the right to contact the Information Commissioner’s Office (ICO) and tell them about this.

You can also contact the ICO by phone on 0303 1231113.