We process personal data to provide social care assessments and support services and information to adults who have, or may develop, care and support needs as a result of a physical or mental impairment or illness.
This is in line with our responsibilities under the Care Act 2014 and the Care and Support (Eligibility Criteria) Regulations 2015 and includes the carers of adults with support needs.
We process data to investigate reported concerns about wellbeing and safeguarding vulnerable adults.
We'll only share your information under specific circumstances with:
• third party organisations who provide you with a service on our behalf. Our contracts require them to treat your personal information with the same care that we do.
• partner organisations such as the NHS, locally and nationally; Government departments and agencies including DWP; HMRC, DfE; EFSA and Ofsted where it will improve the service or enable statutory checks to assist with payment of grants, deduction of tax and other funding decisions. In most cases we work with these partners to enable us to complete tasks in the public interest and where both partners have a statutory responsibility. Where this is not the case we will seek your consent to share.
• other organisations such as the police if we think there's a serious risk to you, your family or someone working with them.
We process data to understand the quality and performance of our services and the experience of adults using our services. This helps us identify what we are doing well and where we need to improve and develop as a service to meet future needs and our duties under the Care Act.
We do not identify any individual when we write reports and recommendations. Sometimes central government asks for some of these reports. Where we are inspected by external bodies such as the Care Quality Commission, we sometimes make records available to them. This is so they can assess how well we are performing.
The vast majority of the adults social care information is provided to us by the person concerned or by others required to do so in the performance of a statutory duty.
We use your information for one or more of the following reasons:
• deliver the service, or handle your query
• to plan and improve the services we offer
• to safeguard vulnerable adults
• to detect and prevent crime or fraud
• for research, however this would be in anonymised form unless we ask for your consent to use your personal information for this purpose
• to evidence positive outcomes to central government funding agencies
