British Sign Language users can call Bath & North East Somerset Council for general enquiries using SignVideo, a video relay service, from home, for free.
Press the 'Connect to BSL Interpreter' button to connect to a British Sign Language (BSL) interpreter for general enquiries such as help with waste, roads, libraries, and planning.
Watch SignVideo instructions
How to use Signvideo
There are two ways you can use SignVideo:
SignVideo app
- Download the SignVideo app.
- When you open the app you will see the SignDirectory. Scroll through the SignDirectory to find the service you want to call.
- Click on the button for your chosen service and a SignVideo interpreter will appear on your screen to interpret your conversation.
SignVideo Web
Simply click on the button on the page inviting you to 'call B&NES with SignVideo now' and select the service you want to reach. A SignVideo interpreter will appear on your screen to interpret your conversation.
To use SignVideo, you will need the following three things:
- Device/app - they can be Windows PC app, Apple Mac app, iOS app, Android app or SignVideo web.
- Webcam - can be built-in or a plug in.
- Good internet connection - for the best possible experience, we advise having a minimum 2mbps upload and download internet speed, your internet connection can be plugged in broadband or ethernet, WiFi, or 4G/5G mobile network.