Pledge 1 is about your social worker. You will have a social worker and we will try our best to make this the same social worker over time.
Please watch this video to find out more.
- You will have a social worker and we will try our best to make this the same social worker over time
- You will have your social workers contact details so you can reach them when you need to. They may not always be available but there will be someone in the team that will be able to help until your social worker is available
- If you contact us, your social worker or someone else in the team will return your call within two working days
- Your social worker will be in touch with you regularly, at least every 6 weeks, depending on your needs
More about our Care Pledge
Watch Care Pledge 2 - Your personal advisor
Read the full text of our care pledge
See all the videos about our care pledge