Use this page to learn about what antisocial behaviour case reviews are, and how you can request one if you feel not enough has been done to resolve the antisocial behaviour.
Your right to a review
If you are the victim of repeated antisocial behaviour, and you have reported this, but don't feel there has been enough action to solve the problem, you can ask for a case review with a multi-agency team (previously known as the Community Trigger).
An ASB Case Review brings agencies together to review how your case has been handled and consider whether additional or different actions may help resolve the issue. It does not replace ongoing investigations or act as a complaints or appeals process
The ASB Case Review process
The number of complaints about the behaviour must meet a local threshold, for the Case Review to take place. We count reports to your local council, the police or your landlord when deciding the threshold. In our area, it will trigger a Case Review if either of the following occur:
- You have reported three separate but related antisocial behaviour incidents to either of the agencies in the last six months.
- At least five people have reported the same problem of antisocial behaviour in the last six months.
Once you submit a request, we will gather information from the agencies involved (such as the local authority, police and social housing providers) and review this alongside your application. This helps us assess whether the threshold for an ASB Case Review has been met.
If the threshold is met, the agencies will carry out a multi-agency review of the case and may make recommendations about further action to help resolve the issue.
What counts as a qualifying complaint
When assessing your application, we will consider whether the reports provided meet the criteria for an ASB Case Review.
Check if your case meets ASB Case Review criteria
- Each report should relate to a separate incident. If the same incident has been reported more than once, even to different organisations, it will be counted as one incident.
- Incidents must have happened within the last six months. This is based on when the incident occurred, not when it was reported.
- Incidents should be linked and part of the same ongoing problem or pattern of behaviour. Reports about unrelated issues, or different locations, will usually be considered separately.
- The issue must fall within the definition of antisocial behaviour, meaning behaviour likely to cause harassment, alarm or distress. Some concerns may instead relate to criminal offences or neighbour or civil disputes, which are dealt with through different processes.
- For some types of antisocial behaviour, especially noise nuisance, you may be asked to provide supporting evidence, such as diary sheets or recordings, as part of the agency’s investigation. This evidence is often needed for agencies to take action. The ASB Case Review does not replace these processes. If requested evidence has not been provided, it may limit what action can be taken and will be considered when we assess whether your application meets the threshold for a Case Review.
- Incidents should already have been reported to the relevant agency, such as the Council, Police or a housing provider. Where evidence has been requested, this should be provided where possible.
- Where appropriate action is already being taken by agencies in response to reports, this will be considered as part of the overall assessment. The ASB Case Review is intended for situations where issues remain unresolved, rather than where action is ongoing and a final outcome has not yet been reached.
If your concern relates primarily to how an organisation has handled your case or responded to your reports, you may wish to use that organisation’s complaints procedure.
Request an ASB review
Before you start
Before you start the form, it would be useful to have the following information to hand:
- Details about the incident reports you have submitted such as agencies, contact names, dates, reference numbers and outcome decisions
- Information about who is involved in the antisocial behaviour
- Details of any witnesses who are prepared to speak to us
- Any electronic documents or images you have to support your request
If you do not meet the criteria, you will not be able to request an ASB Case Review.
Case Review statistics
We publish figures on local ASB Case Reviews. These show the following:
- How many people apply for an ASB Case Review
- How many applications fail to meet the local threshold for the number of complaints about the behaviour
- The number of Case Reviews which are carried out
- The number of Reviews which result in recommendations for extra action to solve the issue
The tables below show Reviews since 2014.
| Year | Number of applications | Complaints lower than threshold | Case Reviews | Reviews with new recommendations |
|---|---|---|---|---|
| 2014 | 3 | 3 | 0 | 0 |
| 2015 | 4 | 4 | 0 | 0 |
| 2016 | 6 | 5 | 1 | 1 |
| 2017 | 3 | 2 | 1 | 1 |
| 2018 | 4 | 3 | 1 | 1 |
| 2019 | 4 | 3 | 1 | 1 |
| 2020 | 20 | 8 | 12 | 12 |
| 2021 | 12 | 4 | 8 | 7 |
| 2022 | 17 | 6 | 13 | 11 |
| 2023 | 20 | 6 | 7 | 5 |
| 2024 | 12 | 6 | 6 | 6 |
| 2025 | 8 | 6 | 1 | 1 |
| Total | 113 | 56 | 51 | 46 |