Graphs and Pie charts

Customer care

Customer Care 2018-2019 Q4 Jan - Mar

Customer care 2018-2019 Q3 Oct - Dec

Customer care 2018-2019 Q2 Jul - Sep

Customer care 2018-2019 Q1 Apr - Jun

Customer care 2017 - 2018 Q4 Jan - Mar

Customer care 2017 - 2018 Q3 Oct - Dec



Annual performance review 2017-2018

Annual performance review 2016-2017

Annual performance review 2015-2016

Annual performance review 2014-2015

Annual performance review 2013-2014

Customer satisfaction review

Homesearch lettings & wait times 2017 -2018

Homesearch lettings & wait times 2016-2017

Homesearch lettings & wait times 2015-2016

Homelessness partnership annual review

Housing Services Performance Indicators Q4 - 2018 -2019

Housing Services Performance Indicators Q3 - 2018 -2019


Allocation Scheme Homesearch 2019 (PDF 464 kb)

Allocation Scheme Gypsy & Traveller 2016 (PDF 307 kb) 

Charging Policy 2018 (PDF 437 kb) 

Decent Homes Policy (grants and loans for housing and health interventions) (PDF 314 kb)

Designated Persons Policy 2013 (Registered Provider Tenant Complaints) (Word 41 kb)

Empty Property Policy (PDF 748 kb)

Enforcement and Licensing Policy (PDF 268 kb)

Homefinder Scheme (private sector access) (PDF 626 kb)

Reconnection Policy (helping to reconnect rough sleepers to their home authority) (PDF 570 kb)

Non Co-operation Policy (PDF 544 kb)

Temporary Accommodation Placement Policy  (PDF 520 kb)

ECO Flexible Eligibility Statement of Intent July 2019

Planning Policy


Homelessness Strategy 2014-2018  

Tenancy Strategy 2018-2025


Joint Strategic Needs Assessment 

House Prices and Tenure

House Conditions

House Conditions Survey 2016

Fuel Poverty


Ill Health and Disability

Socio-economic Inequality

Travellers and Gypsy Travellers

Housing Stock Energy Efficiency Assessment (PDF 2.74mb)



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