Customer care
Customer Care 2018-2019 Q4 Jan - Mar
Customer care 2018-2019 Q3 Oct - Dec
Customer care 2018-2019 Q2 Jul - Sep
Customer care 2018-2019 Q1 Apr - Jun
Customer care 2017 - 2018 Q4 Jan - Mar
Customer care 2017 - 2018 Q3 Oct - Dec
Performance
Annual performance review 2017-2018
Annual performance review 2016-2017
Annual performance review 2015-2016
Annual performance review 2014-2015
Annual performance review 2013-2014
Homesearch lettings & wait times 2017 -2018
Homesearch lettings & wait times 2016-2017
Homesearch lettings & wait times 2015-2016
Homelessness partnership annual review
Housing Services Performance Indicators Q4 - 2018 -2019
Housing Services Performance Indicators Q3 - 2018 -2019
Policy
Allocation Scheme Homesearch 2019 (PDF 464 kb)
Allocation Scheme Gypsy & Traveller 2016 (PDF 307 kb)
Charging Policy 2018 (PDF 437 kb)
Decent Homes Policy (grants and loans for housing and health interventions) (PDF 314 kb)
Designated Persons Policy 2013 (Registered Provider Tenant Complaints) (Word 41 kb)
Empty Property Policy (PDF 748 kb)
Enforcement and Licensing Policy (PDF 268 kb)
Homefinder Scheme (private sector access) (PDF 626 kb)
Reconnection Policy (helping to reconnect rough sleepers to their home authority) (PDF 570 kb)
Non Co-operation Policy (PDF 544 kb)
Temporary Accommodation Placement Policy (PDF 520 kb)
ECO Flexible Eligibility Statement of Intent November 2017
Strategy
Homelessness Strategy 2014-2018
Research
Joint Strategic Needs Assessment
Travellers and Gypsy Travellers
Housing Stock Energy Efficiency Assessment (PDF 2.74mb)
