Customer care
Customer Care 2018-2019 Q4 Jan - Mar
Customer care 2018-2019 Q3 Oct - Dec
Customer care 2018-2019 Q2 Jul - Sep
Customer care 2018-2019 Q1 Apr - Jun
Performance
Annual performance review 2018-2019
Annual performance review 2017-2018
Homesearch lettings & wait times 2018-2019
Homesearch lettings & wait times 2017-2018
Homelessness Partnership Report 2014-2018
Housing Services Performance Indicators Q4 - 2019 -2020
Housing Services Performance Indicators Q1 - 2019 - 2020
Housing Services Performance Indicators Q4 - 2018 -2019
Housing Services Performance Indicators Q3 - 2018 -2019
Policy
Allocation Scheme Homesearch 2020
Allocation Scheme Gypsy & Traveller 2016 (PDF 307 kb)
B&NES Residential Tenancy Policy
Charging Policy 2020 (PDF 212 kb)
Decent Homes Policy (grants and loans for housing and health interventions) (PDF 314 kb)
Designated Persons Policy 2013 (Registered Provider Tenant Complaints) (Word 41 kb)
Empty Property Policy (PDF 748 kb)
Enforcement and Licensing Policy (PDF 268 kb)
Homefinder Scheme 2020 (private sector access) (PDF 459 kb)
Reconnection Policy (helping to reconnect rough sleepers to their home authority) (PDF 570 kb)
Non Co-operation Policy (PDF 544 kb)
Temporary Accommodation Placement Policy (PDF 520 kb)
ECO Flexible Eligibility Statement of Intent July 2019
Property Condition and Defects Checklist
Strategy
Homelessness Strategy 2019-2024
Research
Joint Strategic Needs Assessment
Travellers and Gypsy Travellers
Housing Stock Energy Efficiency Assessment (PDF 2.74mb)