Council Connect can help you with a range of enquiries including waste and recycling, roads and highways, and general library and planning enquiries.
Email, telephone and web enquiries
- Web: www.bathnes.gov.uk/reportit
- Email: firstname.lastname@example.org
- Twitter: @ccbathnes
- Telephone: 01225 39 40 41
- Text (SMS): 07797 806545
- Monday, Tuesday & Thursday: 8.30am - 5.00pm
- Wednesday: 9.30am - 5.00pm
- Friday: 8.30am - 4.30pm
- Saturday & Sunday: Closed
- Christmas and New Year opening hours
Outside of office hours there are various pre-recorded messages and email options available for you to access more information or report an emergency.
Prefer to visit us in person?
See Offices and One Stop Shops for opening hours and details about the services available at each Council office.
Customer Care Standards
We always aim to offer the same high level of customer service and respond to your enquiries quickly and efficiently, however you choose to contact us. Our Customer Care Standards are available for you to read and comment on.
We are continually looking to improve our service. Help us to do this by completing our Customer Satisfaction Survey.
To view our current performance and customer satisfaction statistics, please visit the Customer Services Performance page.
Please use this form to report issues with the content of this page. If you wish to contact somebody about the service provided, please use the contact details found in the 'Contact Us' section of this page.