Council Connect can help you with a range of enquiries including waste and recycling, roads and highways, and general library and planning enquiries.

Email, telephone and web enquiries

Opening hours

  • Monday, Tuesday & Thursday: 8.30am - 5.00pm
  • Wednesday: 9.30am - 5.00pm
  • Friday: 8.30am - 4.30pm
  • Saturday & Sunday: Closed

Outside of office hours there are various pre-recorded messages and email options available for you to access more information or report an emergency.

Prefer to visit us in person? 

See Offices and One Stop Shops for opening hours and details about the services available at each Council office.

Customer Care Standards

We always aim to offer the same high level of customer service and respond to your enquiries quickly and efficiently, however you choose to contact us. Our Customer Care Standards are available for you to read and comment on.

Customer feedback

We are continually looking to improve our service. Help us to do this by completing our Customer Satisfaction Survey.

To view our current performance and customer satisfaction statistics, please visit the Customer Services Performance page.


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Data protection notice

Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at

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