Property Services, FM, Cleaning, Catering, Print and Project Delivery

We have three main areas of service delivery to our customers: 

  • Commercial Estate and Asset Management – strategic planning of the estate, acting as a landlord, repairs and maintenance, development, acquisition and disposal of assets.
  • Project delivery - managing the design and construction delivery processes of new developments.
  • Facilities Management services, Catering, Cleaning and Print - dedicated provider of support services and meals to schools and community. 

Our service teams are committed to providing a high quality service and we will always respond to customers and tenants in a professional, timely and constructive way.

Our aim across all service areas is to:

  • Answer 85% of calls within 45 seconds (15 rings) during service opening hours
  • Ensure  that  all staff  are  polite  and  courteous  at  all  times
  • Aim to deal with requests and queries as quickly as possible and follow through to deliver what we promise, dealing with any problems that arise
  • Survey a sample of customers at least annually and aim to improve overall satisfaction
  • Respond to any reported service problems within 24 hours
  • Respond to complaints within 5 working days and send a full reply within 15 working days 
  • Deliver 90% of projects on time and on budget

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