Graphs and Pie charts

Customer care

Customer care 2018-2019 Q1 Apr - Jun

Customer care 2017 - 2018 Q4 Jan - Mar

Customer care 2017 - 2018 Q3 Oct - Dec

Customer care 2017 - 2018 Q2 Jul -Sep

Customer care 2017 - 2018 Q1 Apr - Jun

Customer care 2016 - 2017 Q4 Jan - Mar

Customer care 2016 - 2017 Q3 Oct - Dec

Customer care 2016 - 2017 Q2 Jul -Sep


Annual performance review 2017-2018

Annual performance review 2016-2017

Annual performance review 2015-2016

Annual performance review 2014-2015

Annual performance review 2013-2014

Customer satisfaction review

Homesearch lettings & wait times 2017 -2018

Homesearch lettings & wait times 2016-2017

Homesearch lettings & wait times 2015-2016

Homelessness partnership annual review

Housing Services Performance Indicators Q3 - 2017-2018


Allocation Scheme Homesearch 2016 (PDF 573kb)

Allocation Scheme Gypsy & Traveller 2016 (PDF 307kb) 

Charging Policy 2018 (PDF 437kb) 

Decent Homes Policy (grants and loans for housing and health interventions) (PDF 314kb)

Designated Persons Policy 2013 (Registered Provider Tenant Complaints) (Word 41kb)

Empty Property Policy (PDF 748kb)

Enforcement and Licensing Policy (PDF 268kb)

Homefinder Scheme (private sector access) (PDF 626 KB)

Reconnection Policy (helping to reconnect rough sleepers to their home authority) (PDF 570kb)

Temporary Accommodation Placement Policy  (PDF 520kb)

ECO Flexible Eligibility Statement of Intent November 2017

Planning Policy


Homelessness Strategy 2014-2018  

Tenancy Strategy 2018-2025


Joint Strategic Needs Assessment 

House Prices and Tenure

House Conditions

House Conditions Survey 2016

Fuel Poverty


Ill Health and Disability

Socio-economic Inequality

Travellers and Gypsy Travellers

Housing Stock Energy Efficiency Assessment (PDF 2.74mb)



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