Use this page to view our Decent Home Policy document.
Last updated 20 July 2023
Information about our new Customer Charter.
We have developed our Customer Charter to help explain our expectations for how we propose to deliver the best customer experience, whilst also explaining how our customers can help us to achieve this.
Included within our Customer Charter is the 'Respect our colleagues' statement, which clarifies our stance on unreasonable customer behaviour, and is based on our new Violent, Threatening, Aggressive and Challenging Behaviour policy launched internally earlier this year.
We want to get you the right help as quickly as we can. You can help us to do this, by:
In order to help us deliver the best service that we can, please be considerate to our staff and other customers. We would appreciate it if you could let us know when you have received good service, or when things have gone wrong so we can work out how to improve.
Please let us know of any changes that will be relevant to the services we provide to you (a change of address, for example) and if you have an appointment with one of our services, please be punctual, or let us know if you're unable to attend.
We know that things go wrong sometimes, and we respect your right to feed back to us. We have a duty of care to all our colleagues, and we won't accept any behaviour that is hurtful, hateful, or abusive towards our staff or customers.
Aggressive, violent, threatening, challenging or abusive behaviour that could be physically or emotionally harmful, hateful, discriminative, negative or obstructive towards our employees and other service users.
This means behaviour that starts to impact excessively on the work or wellbeing of our colleagues, takes up an excessive amount of time, or when dealing with the matter disadvantages other customers or service users.
This includes making excessive levels of contact that can be considered as harassment.
Hate crime is any unwanted behaviour which is intended to or creates the effect of violating a person's dignity or creates an intimidating, hostile, degrading, humiliating or offensive environment for that person. It can be motivated by prejudice on the basis of race, religion, disability, sexual orientation, sex, gender reassignment or other grounds.
We will ask you to stop so we can explain why your behaviour is unacceptable. If you continue to behave in a challenging way, we will end the conversation and request that you leave or finish the call. We may also blocked you on our social media accounts, or we may decide not to answer your correspondence.
If repeat behaviour occurs, we have the right to exclude you from our premises or limit your contact with us until the issue is resolved, in order to protect our colleagues and other customers. If unwelcome behaviour continues, we will involve our security and legal teams, as well as the police, to manage the incident.
If you would like to give us feedback on how your issue was handled, you can use our Have your say page.
Last updated 16 October 2024
Voicebox is a resident survey aimed at obtaining residents’ views on a range of topics to help shape and improve local services. This report provides the results for Voicebox 31 (2022).
Last updated 12 July 2023
Use this page to view the documents you need if you own and operate a HMO. And to view the conditions and standards that apply to all houses in multiple occupation (HMOs).
This page provides guidance documents about safety standards, housing conditions, and checklists to help you meet your legal duties. The documents include national legislation for HMOs and the conditions for operating HMOs in Bath and North East Somerset.
Houses in Multiple Occupation are defined in Section 254 of the Housing Act 2004 as follows:
The property is a Mandatory Licensable HMO if both of the following apply:
Read the legislation on houses in multiple occupation.
Some buildings are not HMOs for the purpose of the Housing Act 2004, even if they meet the requirements of the HMO definition.
These buildings are:
Management Regulations for HMOs (with shared facilities)
Management Regulations for HMOs converted into self-contained flats
Mandatory Conditions of HMO Licences
West of England Rental Standards
HMO conditions for gardening, recycling and rubbish
LACoRS national fire safety guidance
Electrical equipment checklist
Furniture and furnishing declaration
Regular HMO inspection checklist
HMO Management, Recycling and Rubbish Notice
Last updated 12 August 2025
These documents provide an update on the priority actions the council is taking to tackle the climate & ecological emergencies.
It contains key actions categorised by strategic priority, noting progress and next steps, organised by the three priority areas for action:
The final section lists the Council's strategies and policies that are supporting delivery of the strategic priorities.
This document is updated annually.
Last updated 15 April 2026
Technical support document for core B&NES policy
This document contains detailed analysis of the following areas, which underpin our development of an update to our Economic Strategy:
Last updated 03 May 2023
The ward profiles provide a summary of the Bath and North East Somerset population across a range of topics. The interactive dashboard allows for comparison of data across the 33 wards.
Tell us what you think of the Strategic Evidence Base
Last updated 22 November 2023
NOTICE IS HEREBY GIVEN that the election of councillors to the Paulton ward of Bath & North East Somerset Council is hereby countermanded in accordance with Rule 55 of the Local Elections (Principal Areas) (England and Wales) Rules 2006, due to the death of a candidate in the election named above.
The Returning Officer will order a new election to be held for this ward, the date being within 35 days (excluding Saturdays, Sundays and Bank Holidays) from the date originally fixed as the day of election for the countermanded poll.
The Health and Wellbeing Board’s Health and Wellbeing Strategy is a seven year plan setting out how we aim to put in place the best conditions for people of all ages to live healthy and fulfilling lives.
We worked with local people and organisations, and used our strategic evidence base, to understand what is important to keep people healthy and well in our area. You can read more about how we did this and what we found out in our intelligence and engagement report.
Producing a Health and Wellbeing Strategy is a statutory requirement of Health and Wellbeing Boards. The Health and Wellbeing Board is a formal committee of the local authority to promote greater partnerships between:
Members of the public are welcome to attend the Health and Wellbeing Board meetings and seating is provided in the room for this.
Our Vision for 2030 sets out four priorities which we hope together will help people have the best start in life, live well in caring, compassionate communities, and make it easier for people to live physically and emotionally healthy lives. The list of priorities is not exhaustive, but it provides focus to establish the right foundations for everyone’s health and wellbeing over the next few years.
We have set out four priorities that will improve the health and wellbeing of all residents and reduce health inequalities. Expand the sections below to read a summary of each priority.
We will:
We will:
We will:
We will:
In order for our strategy to be a success and make the difference we hope that it will, partnerships and organisations leading the implementation of the strategy will seek to incorporate the following principles in their work delivering on the priorities:
We are developing a set of indicators which will help us over time see if we are on the right track. The Health and Wellbeing Board will receive updates on actions taken by partners of the Health and Wellbeing Board to deliver on the strategy. These meetings are public and you can attend to find out more. Find out more about our meetings, including dates and times.
Last updated 20 November 2025
This document shows the Bath & North East Somerset Virtual School's Pupil Premium Policy.
Pupil Premium Plus is funding to help improve the education of looked-after children and previously looked-after children. The funding is allocated directly to the local authority and managed by the Virtual School Head. We then issue this funding to schools.
To learn more about the funding, view our Pupil Premium Plus page
Last updated 02 September 2025