At Bath & North East Somerset we value our customers and their feedback. You can use the forms below to report an issue, or to submit a complaint, compliment or suggestion about Council services.
To challenge a parking or bus gate enforcement fine, please visit the Parking section.
If you'd like to comment on a current planning application, please use the commenting facility within the online planning application system.
We aim to provide the best possible service but sometimes things can go wrong. We're committed to putting these situations right and preventing them from happening again. You can use this form to submit a complaint about any Council service, including Children’s Services and Adult Social Care.
Our annual Staff Awards are our way of recognising and thanking those people who are going the extra mile in delivering excellent services. If you’ve received exceptionally good service from a Council employee (or team), please nominate them for an award.
What we do with your feedback
All general feedback including complaints, compliments and suggestions are recorded and analysed. More information about what we do with customer feedback is available on the quarterly and annual complaints and customer feedback reports webpages.