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One Stop Shop, 3-4 Manvers Street, Bath, BA1 1JQ (view on local map)

Parking and Travel

Phone & email icon

Prefer to phone or email instead? Follow the links for individual services further down this page, or visit Contact Us for more information about contacting Council services.

One Stop Shop opening hours

 Monday

 8.30am - 5.00pm

 Tuesday

 8.30am - 5.00pm

 Wednesday

 9.30am - 5.00pm

 Thursday

 8.30am - 5.00pm

 Friday

 8.30am - 4.30pm

 Saturday (Shopmobility only)

 9.00am - 4.30pm

 Sunday

 Closed

Christmas and New Year opening hours for council services

Please note: other organisations based in the One Stop Shop are managing their own opening hours during the holidays. More details are available lower down this page, in the other public and voluntary services section.

Unless otherwise stated, Bath One Stop Shop, Keynsham One Stop Shop and the One Stop Shop at Midsomer Norton are closed on Bank Holidays.
Find the next bank holiday on GOV.UK

Self-serve options

Self-serve kiosks, computers and telephones are available to:

  • Make payments for Council services.
  • Access the Homesearch website, planning applications, and many other Council and partner services.
  • Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the Bath One Stop Shop include:

Other public and voluntary organisations offering services at the Bath One Stop Shop include:

  • Avon & Somerset Police  
    Enquiry Office: Mon – Fri 10.00am – 6.00pm
    Closed at weekends and Bank Holidays
    General Contact & Enquiries: 101
    (Closed on Tues 25th and Wed 26th Dec and Tues 1st Jan)
    Registration Service: Mon - Thurs 8.30am - 1.00pm & 1.30pm - 3.30pm
    Contact: 01278 645566
    (No service on Tues 25th and Wed 26th Dec and Tues 1st Jan)
  • Be Heard in BaNES (BHIB) - drop-in service available: Tues 1.30pm - 4.30pm
    Contact: Sarah Robinson, email sarah.robinson@swanadvocacy.org.uk or call 07702961694
    (no service on Tues 25th Dec and Tues 1st Jan)
  • Bristol Credit Union - general advice & information available:
    Thurs 1.00pm - 3.00pm
    Contact: 0117 924 7309
    (no service available on Thurs 27th Dec or Thurs 3rd Jan)
  • Citizens Advice - drop-in service available:
    Mon, Weds & Fri 9.30am - 2.00pm 
    Contact: 0344 848 7919
    (no service on Mon 24th Dec, Wed 26th Dec, Fri 28th Dec.
    Service as normal on Mon 31st Dec)
  • Curo - Please note, from 1st Nov Curo will no longer be at the Bath One Stop Shop, however, their main office at The Maltings is open Monday to Friday, 8:30am–5pm. For more info see Curo's news stories
    Contact: 01225 366000
  • Reach - drop-in service available:
    Mon, 
    Tues & Thurs 9.15am - 12.30pm & 1.30pm - 4.30pm
    Weds 9.30am - 12.30pm & 1.30pm - 4.30pm (no morning session on the last Weds of the month)
    Fri 9.15am - 12.30pm & 1.30pm - 4.00pm

    Contact: 01225 422156 or email info@dhireach.org.uk
    (The Reach drop-in service will finish at 1.00pm on Mon 24 Dec, there will be no drop-in service from Tues 25th Dec to Tues 1st Jan. Normal service will resume from Wed 2nd Jan. Note: the Reach team can, however, be contacted on December 27th, 28th and 31st on 01225 422156)
  • Rough Sleepers Drop In - drop-in service available:
    Tues & Thurs 1.30pm - 4.30pm
    Contact: Dawn Rivers, email dawn.rivers@julianhouse.org.uk
    (no service on Tues 25th Dec and Tues 1st Jan)

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