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Consumer Advice

You can report a problem trader or get consumer advice by contacting the Citizens Advice Consumer Service. The Citizens Advice Consumer Service provides free, confidential and impartial advice on consumer issues. It channels complaints about traders to the correct local trading standards service. You can get clear and practical advice on all kinds of consumer issues from faulty goods to dealing with unsatisfactory services, from guarantees to finding out whether you can cancel a contract for goods or services. Additionally, if you are aware of a scam or a business acting unfairly or illegally, report your concerns to Citizens Advice.

Consumer advice and information is available online from the Adviceguide website.

To contact the Citizens Advice consumer service, please call 0808 223 1133 (textphone users should dial 18001 then the full number) or email, using their online consumer complaint form. 

The telephone helplines are open Monday to Friday 9.00am to 5.00pm.

A variety of sample letters are also available on the Citizens Advice website to assist you in resolving your dispute on topics such as complaining about faulty goods, poor services and returning goods purchased over the internet.

There is also information on common scams.

No Cold Calling Zones

The purpose of a No Cold Calling Zone is to discourage doorstep callers from visiting specific residential areas - usually a street or small cluster of houses. Zones are usually set up through a partnership of Police and Neighbourhood Watch schemes, but can also be set up by a group of residents working together.

Location of No Cold Calling zones in Bath and North East Somerset

  • Chandler Close, Weston, Bath
  • Swainswick Gardens, Larkhall, Bath
  • The Green, Odd Down, Bath
  • Trinity Road, Combe Down, Bath
  • St Nicholas Court, Bathampton, Bath
  • Mountain Wood, Bathford, Bath
  • Blagdon Park, Southdown, Bath
  • Quebec, Hanna Close, Twerton, Bath
  • Hinton Close/Iford Close, Saltford
  • Sherwood Close/Carpenters Lane, Keynsham
  • Hantone Hill, Bath
  • Old Vicarage Green, Keynsham
  • Stirling Way, Keynsham
  • Wedmore Park, Southdown

If you are not within a no cold calling zone but wish to obtain a sticker discouraging cold callers at your door please contact Trading Standards on 01225 396753.

You can find out more about doorstep crime on our web pages.

Further useful information

The Buy Wise Be Safe website provides advice on appropriate, safe equipment for children aged 5 and under. The project team includes professionals from Bristol Lifeskills Centre, Avonsafe and Trading Standards South West. 

The Chartered Trading Standards Institute Business Companion provides useful guidance for traders. Although the guides are aimed at businesses, consumers may find them useful in identifying what responsibilities a trader has towards their customers.

You can also find Trading Standards approved traders in Bath and North East Somerset in the Buy with Confidence directory.


Consumer education

We can provide talks to community groups on scams, doorstep crime, and the general work of Trading Standards. Please contact us on 01225 396753 to discuss your request.

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