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If your bin/reuseable bag has been emptied, but excess bags have not been taken, this is not a missed collection, so please do not report it. We collect waste which is contained within your bin or reuseable bag.

If your container was not emptied, please complete this form to let us know the collection has been missed. We will return to collect whole roads, or assisted collections missed. For all others reported, we will use this information to ask the team to ensure that they make sure your collection is not missed the next time. If you have excess waste to be presented resulting from the missed collection, we will collect that as well at your next collection only.