At Bath & North East Somerset we value our customers and their feedback. This Corporate Customer Feedback Policy describes how the Council expects to manage and respond to customer feedback, whether suggestions, compliments, or complaints. It is designed to reflect best practice both for the customer and the Council.

The main purpose of the customer feedback policy is to enable any matters raised by customers to be received and resolved quickly at the initial point of contact.

Customer feedback may include:

  • General feedback and suggestions for improvement
  • Reports about service failure
  • Compliments about good service
  • Complaints

Customer feedback is actively encouraged, tracked, monitored and used positively to make service improvements and changes where appropriate.

Download the full version of our Customer Feedback Policy in PDF format: Customer Feedback Policy (PDF 409KB)

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