We aim to meet the customer standards for our organisation and offer the best customer care possible:
- Overall Satisfaction - Currently 86% of our customers are satisfied overall with the services we provide (Target 89%). Results were taken from online Customer Satisfaction Survey and the Allotments Annual Forum
Staff Attitude – 71.4% of customers found our staff to be friendly, polite and understood their needs (Target 100%)
Treated fairly - Currently 74% of customers felt that they were treated fairly (Target 100%)
Professionalism – 71.4% of customers felt that staff were professional and knowledgeable (Target 100%)
Information - 77% of customers felt that they were kept informed about progress and were given accurate and complete information (Target 80%)
Timeliness - 82% of customers agreed that the service responded to and dealt with the issue within expected timescales (Target 85%)
Delivery – 64.3% of customers agreed that we delivered what was promised and dealt with any problems that arose (Target 75%)
In addition we aim to:
Ensure that our parks are managed effectively - 5 Green Flag Awards awarded for Parks in 2017/18.
Ensure that our trees are managed effectively (Target 100%) - 100% of all inspections that were due to be carried out were completed.
Ensure that all play areas reach specified service standards (Target 100%) - 100% of all playgrounds reached the specified service standards.
Ensure that all sites are managed safely (Target 100%) - 100% of expected health and safety inspections were completed.
To view our full list of Customer Care Standards see here.