Parking Services Annual Report 2015/16

This Annual Report has been produced to ensure that we continue to provide the same information in a consistent and transparent way whilst ensuring our obligations to publish the Parking Account are met. 

Further information about the services we provide are available at

If you would like to discuss the information within this report or any of our services with us, you can contact the team at or on 01225 477133/4

Previous Annual Reports

Parking Services Annual Report 2014/15

Key Achievements

Key highlights include:

  • Introduction of a new self-serve booking process for Bath Christmas Market coach permits
  • Recruitment of new Civil Enforcement Officers (CEOs) 
  • Re-opening of Keynsham Civic Centre car park
  • Automatic Number Plate Recognition (ANPR) vehicle surveys
  • Back Office Improvements

Parking Services - Annual Report 2013/14

Winner of the PATROL Concise Report Award 2013/14

This was the first publication of an annual report for Bath and North East Somerset Council.  A link to the report can be found here: Annual Report for Bath & North East Somerset for 2013/14.

This report provides an overview of the key improvements that have been introduced by Parking Services in the delivery of its services. It highlights the achievements which have helped to ensure the service provided remains fit for purpose, so that residents, commuters, visitors and tradespersons are able to find adequate parking, as well as benefitting from a congestion free road network.

The service has changed considerably in recent years and the publication of this report, in keeping with Department of Transport recommendations, allows us to provide an update on how these improvements impact on the service we deliver, their effect on the end user, and our plans for the future. It also gives us the opportunity to share performance information, our accounts, as well as a detailed breakdown behind the issuing of Permits and Penalty Charge Notices.

Key Achievements

Key highlights include:

  • The introduction of new back office systems that increases the efficiency of Penalty Charge Notice processing
  • The introduction of virtual parking permits & cashless parking
  • The replacement of pay and display equipment across all of our car parks
  • A Mystery Shopper review
  • Details of our Parking Accounts for the last 3 years

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