Due to a malfunction of the equipment that prints the Bus Passes in the Bath One Stop Lewis House, we are currently unable to print or renew any Bus Passes applications. In the meantime please visit either Keynsham or the Hollies offices to carry out your request.


Diamond Travelcard

The Diamond Travelcard is a concessionary bus pass offering free off-peak bus travel for older people and those with disabilities who live in Bath & North East Somerset.


Applying for a Diamond Travelcard

If you wish to apply for a Diamond Travelcard, please read the guidance above or visit a council One Stop Shop in Bath, Keynsham or Midsomer Norton.  Application forms are no longer accepted.

  • All you need is evidence of eligibility and proof of residence in Bath & North East Somerset.
  • One of our Customer Service Officers will check the information you provide and take your photograph at no cost. Your card will be printed while you wait.
  • This service also applies to lost or stolen cards, as we will be able to confirm the status of your card and issue a replacement.
  • Please note that there will be a non-refundable charge for replacing lost cards.
  • If you are reporting a stolen card, you will need to report the theft to the Police first. We will ask you for the crime reference number that the Police give you.
  • Please note that if you are applying for a large number of passes you will need to make an appointment in advance by emailing triage@bathnes.gov.uk
  • If a card renewal letter has not been received or if there is a problem with a reissued card this can be resolved in a Council One Stop Shop.

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