There are many ways you can reserve items...
- Online through the LibrariesWest website*
- Access your account on the move with the free mobile app from LibrariesWest
- Visit your Local Library
- Phone Council Connect on 01225 394041, or email email@example.com
*To reserve items online through LibrariesWest you will need your membership number and PIN code.
Can I reserve any item?
You can also ask us to find some items from other libraries in the UK (this is known as an Inter-Library loan). There is an £8.00 search fee for this service. Please see below.
How much will it cost?
It is FREE for Bath and North East Somerset library members to reserve items from the LibrariesWest catalogue for pick up in any Bath and North East Somerset library branch.
Items reserved from outside the LibrariesWest consortium will cost £8.00 (or £5.00 for concessionary members). Please note that, although we will try our best to fulfil your request, we cannot guarantee that we will be able to find all items and the full search fee will still apply.
How long will it take to arrive?
If the item is available straight away, you can expect to be notified within 14 days. Otherwise it will depend on how many people have reserved it before you. This information is available when you search for the item on the LibrariesWest Catalogue. If the item has to be requested from another library in the UK (outside LibrariesWest) it will take an average of 1 month.
How will I know when it has arrived?
We will let you know as soon as the item arrives. We can email you, send a text message to your mobile phone, or send a letter by second class mail. Just let us know your preferred method of contact.
How long do I get to collect it?
We will keep the item for up to 9 days at the library you requested when reserving the item. Please note - this is 9 days from when the notification was dated. If you know that it will be after the 9 days we can extend it for a further 5 days if you contact us.