It has come to our attention that the application process may stall when customers go to pay and become stuck on the payment screen. Our payment system (Civica) uses ’3D Secure’ which is an additional security layer for online credit and debit card transactions where a password is requested from the card holder and some Apple products and internet browsers prevent this. It is requested that customers where possible use the latest version of IE, Chrome, Edge or Firefox. Customers should also follow the guidance and create an IDOX account and then log in to save, so that if there are any issues with their payment , they can return to their draft application from an alternative device or an updated internet browser.
Payment information - you will be asked to pay the licence fee before submitting your application
We accept the following cards: Visa, Visa Delta, Electron, MasterCard Debit, MasterCard Credit and Maestro.
Once you have submitted a valid application, you will receive a confirmation email from IDOX with a DSFX number and a pdf copy of the application attached (check your junk mail). This is your evidence of submission and you should keep it in a safe place; and we will contact you in due course. You do not need to contact B&NES HMO Licensing to check that we have received it.
After 30 days you will receive an email from IDOX stating that your draft application or submission will be deleted within 2 days, this is normal practice as they only keep hold of applications and any supporting documents for this period of time.
Documents and further information:
Additional fit and proper person (F&PP) declaration - individual or companies
To obtain a basic DBS (Disclosure and Barring Service) check, go to: https://www.gov.uk/request-copy-criminal-record
This information can be made available in a range of languages, large print, Braille, on tape, electronic and accessible formats. Please contact the HMO Licensing Team. Tel: 01225 396444 or email: firstname.lastname@example.org
Further information about licensing can be found on our West of England website http://www.privatehousinginformation.co.uk/