Housing Benefit and Council Tax Support
If you don't agree with a decision that we have made about your claim for Housing Benefit or Council Tax Support, you can either ask us to reconsider our decision and we will look at your claim again, or you can ask for an appeal.
Please write to:
Or email: firstname.lastname@example.org
You normally have one calendar month from the date of our decision letter to do this. You may lose your right to a reconsideration or appeal if you do not write to us within this time.
In your letter you should say that you would like us to look at your claim again and why you think our decision is wrong. We aim to look at your letter and give you a reply within ten working days. We will either confirm our original decision or tell you how we have changed it.
If we decide that our original decision was right but you still disagree with it, you have the right to make an appeal to an independent tribunal. You will be sent a leaflet and form with our letter that gives you full details of your rights and how to make an appeal. Please read the leaflet carefully and follow the instructions that it gives you for completing the appeal form.
If you disagree with a decision about your Universal Credit claim you will need to contact the Department for Work and Pensions (DWP). Visit the GOV.UK website for more information.