If you wish to make a complaint about a licensed taxi driver in Bath and North East Somerset, please complete the below form, all fields are mandatory.

If you are not a passenger and have a complaint about any other interaction with a licensed taxi driver please email licensing@bathnes.gov.uk  giving full details of the incident and providing as much detail as possible.

Please note however, that we can only investigate complaints made by passengers who have experienced poor service regarding journeys taken in licensed Private Hire and Hackney Carriage vehicles.  These may be complaints about driver behaviour, overcharging or prolonging the journey. 

Any complaints alleging dangerous, reckless or careless driving, as well as speeding should be reported to the Police (telephone 101) who are the main enforcing authority for breaches of the Road Traffic Act.

Driver's badge number:

Driver’s name:

Vehicle plate number:

Vehicle description:

Time and date of incident:

Location of incident:

Other details of incident:

Your name:

Your email address:

Your phone number: