If you wish to make a complaint about a licensed taxi driver in Bath and North East Somerset, please complete the below form, all fields are mandatory.

Please note however, that we can only investigate complaints made by passengers who have experienced poor service regarding journeys taken in licensed Private Hire and Hackney Carriage vehicles.  These may be complaints about driver behaviour, overcharging or prolonging the journey. 

Any complaints alleging dangerous, reckless or careless driving, as well as speeding should be reported to the Police (telephone 101) who are the main enforcing authority for breaches of the Road Traffic Act.

Driver's badge number:

Driver’s name:

Vehicle plate number:

Vehicle description:

Time and date of incident:

Location of incident:

Other details of incident:

Your name:

Your email address:

Your phone number:

Data protection notice

Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at information_governance@bathnes.gov.uk