Visit us in person to access a wide range of Council and partner services. The links below provide more information about opening times and the services available at each location.

Bath Keynsham Midsomer Norton

One Stop Shop
for Council Connect, Shopmobility & partner services.


3 - 4 Manvers Street

Link to map

for Electoral Services, Register Office & Bath Record Office.


High Street

Link to map

Library and Information Service
for Library Services, Council Connect & partner services.


Keynsham Civic Centre
Market Walk
BS31 1FS

Link to map

Library and Information Service
for Library Services, Council Connect & partner services.



High Street
Midsomer Norton

Link to map

Customer Care Standards

We always aim to offer the same high level of customer service and respond to your enquiries quickly and efficiently, however you choose to contact us. Our Customer Care Standards are available for you to read and comment on.

Policy for dealing with unacceptable behaviour

Bath & North East Somerset Council has a responsibility to provide a safe and secure environment for everyone that uses its services. The Council is committed to the care and protection of its employees and other service users from inappropriate, unpleasant, aggressive or violent behaviour. View our Policy for further information.

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