About the Highway Management Service
With approximately 40 full-time equivalent staff and a revenue budget of around £5.5m, the Highway Management Service (part of the Council’s Environmental Services division) delivers maintenance and improvements to the area’s highways infrastructure. Comprising the Highways Maintenance, Highways Electrical and Intelligent Transport Systems and Public Rights of Way Teams, the service looks after a network of 1150km of adopted highway, some 900km of public rights of way and most of the infrastructure and furniture found on it, including 16,000 street lights and 2,000 illuminated traffic signs and bollards. You can find further information on all these functions on this website.
Our Commitment
Bath & North East Somerset Council is committed to providing efficient, effective and courteous services to the public. Environmental Services seek to ensure that service provision reflects this commitment consistently for all customers.
We aim to:
- Ensure that our customers are satisfied with the service we provide. (Target 90%).
71% of our customers were satisfied with our service provision when surveyed in 2010
- Ensure that Highways Management staff are polite and courteous at all times (Target 100%).
86% of people expressing an opinion in the Voicebox 18 survey in 2010 agreed that our staff are polite and courteous.
- Respond to all written correspondence and complaints within 15 working days (Target 95%).
100% service requests received by letter, e mail or phone were responded to within approved timescales.
.
- Ensure that highways infrastructure is well-maintained and that defects are remedied within appropriate established timescales (Target 95%).
88% of defects are remedied within established timescales.
- Ensure that Public Rights of Way are adequately signposted from the road (Target 90%).
87.32% of signs present where required.
- Repair faulty street lighting under the Council's control promptly (Target 95%).
99.5% of faults were repaired within 5 days.
- Carry out safety inspections in accordance with required frequencies (Target 95%).
97.6% of safety inspections were carried out within the required timescale.
If you have any queries about this Charter
please contact:
Highways Management (a division of
Environmental Services)
Mon, Tues, Thurs, Fri 8.00am - 6pm Wed 9.30am - 6pm
Tel: 01225 394041 Fax 01225 394335
E-mail: highways@bathnes.gov.uk
Website: www.bathnes.gov.uk
Please report any service requests or problems to Council Connect
· Tel: 01225 39 40 41
· Text (SMS): 07797 806545
· Email: councilconnect@bathnes.gov.uk
· Minicom: 01225 477 309
The contact centre is open:
· Mon, Tue, Thu & Fri: 8am - 6pm
· Wednesdays: 9.30am - 6pm
· Sat & Sun: closed
Listening to our customers
The Highways Management Service is committed to delivering quality and recognising the importance of monitoring our service provision to improve quality & customer response.
We would appreciate it if you would spend a few minutes of your time to complete our short online survey. This will enable us to measure our performance against our published ‘Highways Management Service Charter’ and assist in our drive for continuous improvement.
Complete the short online survey here (link to http://consultations.bathnes.gov.uk/inovem/consult.ti/HighwaysManagement/consultationHome