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Related to: Employment and Economic Activity, Rural Areas, Children and Young People, Satisfaction with Council Services, Child Health and Wellbeing Survey

Key Facts

  • 73% of respondents to the Voicebox Resident Survey carried out in Bath and North East Somerset in 2012 said they used the internet every day or almost every day. 50% of resondents in 2013 stated they currently used the internet to access council services.
  • 50% of respondents to the Voicebox Survey carried out in B&NES in 2011 said they were very or fairly satisfied with the speed of their internet connection although residents in B&NES in more rural locations are more likely to be dissatisfied with the speed of their internet connection.This disparity largely fits the pattern of known broadband coverage provided by Ofsted.
  •  90% of primary school pupils in year 4 and 6 in B&NES that responded to the 2013 Child Health-Related Behaviour Survey stated that they had used the internet at home in the last month. and 24% said that they had seen images online that upset them.79% stated that they had been told how to stay safe while using the internet.

Internet Access in Bath and North East Somerset 20131

Ofcom produce postcode level data for broadband usage, which demonstrates median and maximum average recorded connectivity speeds for both commercial and reidential uses across the area

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Adults' experience of the internet in Bath and North East Somerset

Voicebox Survey 23 4

The large scale Voicebox Resident Survey aims to provide an insight into Bath and North East Somerset and its local communities and to capture resident’s views on their local area and council services. The questionnaires are posted to 3,150 addresses selected randomly in the local authority area. Selected respondents also have the opportunity to complete the survey online.

In 2011 a total of 1,072 residents completed the questionnaire, a response rate of 34%. In 2012 a total of 850 residents completed it, a response rate of 27%, and 2013 a total of 1,189 residents completed it, a response rate of 38%. 

The large scale Voicebox Resident Survey carried out in 2011, 2012 and 2013 asked a number of questions relating to internet access and usage.

Use of the Internet to access council services - 2013

50% of Voicebox respondents in 2013 stated they currently used the internet to access council services.

2013_voicebox_-_use_of_online_council_services

Figure 1: The 2013 Voicebox respondents’ use of online council services

Of those online council services listed, over half of respondents were not aware of them, the one exception being the online payment services.

Just under half (46%) had used the online payment services within the last 6 months.

Less than 10% of respondents had actually used the remaining online services listed in the last 6 months:

  • ‘report it’ web form (9%)
  • change of address web form (4%);
  • Benefits Advisor (3%)
  • complaints web form (3%)
  • general feedback web form (2%)
  • compliments and suggestions web form (0.5%).

How regularly people access the Internet - 2012

  • 73% of respondents said every day or almost every day
  •  9% of respondents said at least once a week but not every day
  • 2% said at least once a month
  • 3% said less than once a month
  • 13% said they had never used the internet

Other devices people use to access the internet – 2012

Of those who use the internet – 742 respondents:

  • 46% of respondents said they use a smartphone
  • 14% of respondents said they use a normal basic mobile
  • 26% said they use a tablet
  • 34% said they use none of these

When people last used the Internet – 2011

  • 85% respondents reported that they had used the internet in the last 3 months.

Where people regularly access the internet – 2011

  • 93% of respondents said at home
  • 51% of respondents said at work
  • 12% said at another person’s home
  • 10% said at a public ‘wi-fi’ hotspot
  • 9% said at a place of education
  • 8% said at public libraries
  • 4% said at an Internet café
  • Less than 1% said at the Council Connect offices

The kind of Internet connection people have at home – 2011

  • 72% of respondents said they had regular broadband through their landline
  • 18% of respondents said they had a mobile internet such as 3G
  • 10% said they had cable connection
  • 9% said they had satellite connection
  • 2% said they had a dial-up connection
  • 2% said they had no connection

How satisfied people are with the speed and cost of their Internet connection at home – 2011

Speed

  • 50% of respondents said they were very or fairly satisfied
  • 11% of respondents said they were neither satisfied or dissatisfied
  • 19% said they were very or fairly dissatisfied

Cost

  • 45% of respondents said they were very or fairly satisfied
  • 15% of respondents said they were neither satisfied or dissatisfied
  • 19% said they were very or fairly dissatisfied 

In the 2011 survey:

  • Internet usage was highest in age brackets up to 40, after which the percentage decreased with age.
  • The most satisfied age range being 25-29 and the least between 55 and 64.
  • Residents in more rural locations were significantly more likely to be dissatisfied with the speed of their connection.

Children and Young Peoples' experience of the internet in Bath and North East Somerset

The Child Health-Related Behaviour Survey 5 6

The Health-Related Behaviour Survey developed by the Schools Health Education Unit (SHEU) is designed for young people of primary and secondary school age. The surveys have been developed by health and education professionals, and cover a wide range of topics. Data arising from the survey can be used to help inform planning and policy decisions as well being used in the classroom as the stimulus for discussion with young people. These surveys are carried out every two years.

When considering the results of the Child Health-Related Behaviour Survey in B&NES it is worth bearing in mind the level of participation in the survey, and thus how representative the responses are likely to be of children in B&NES as a whole. For more information see the Child Health-Related Behaviour Survey section in Children and Young People

The Child Health-Related Behaviour Survey in 2013 and 2011 asked primary school children (year 4 and 6) and secondary school children (year 8 and 10) in B&NES a number of questions about their use and experiences of the internet:

Usage

  • In 2013, 90% (86% in 2011) of primary school pupils that responded stated that they had used the internet at home in the last month, while 78% (79% in 2011) said they had used it at school.
  • 24% of primary school pupils that responded in 2013 said that they used internet chat rooms or social networking site ‘often’ or ‘very often/every day’. This is a decrease compared to 2011, when it was 34%.
  • In 2013, 98% of secondary school pupils responded that they have used the internet at home in the last month, 97% in 2011.
  • 97% (95%in 2011) of secondary school pupils in 2013 responded that they have used the internet at school in the last month, while 51% (53% in 2011) said they have used it somewhere other than at home or school.
  •  In 2013 70% (72% in 2011) of secondary school pupils responded that they use internet chat rooms or social networking site ‘often’ or ‘very often/every day’.

Internet safety

  • 27% of primary school pupils that responded in 2013 said that they had seen pictures online that were for adults-only, this is a decrease compared response to the 2011, when it was 34%.
  • In 2013, 24% of the primary school pupils that responded said that they had seen images online that upset them, this is an increase compared to the response to the 2011 survey, when it was 20%.
  • The proportion of primary school respondents that said they had received a chat message that scared them or made them upset has also increased slightly from 12% in 2011, to 15% in 2013. 
  •  In terms of the proportion of primary school respondents that stated that they had been told how to stay safe while using the internet, 79% said they had in 2013, and 80% in 2011.
  • 34% of secondary school pupils responded that they have seen images online that upset them, higher than in 2011 when it was 25%.
  • 67% of secondary school boys that responded in 2013 said that they had seen pictures online that were for adults-only, the same as in 2011.
  • In 2013, 42% of secondary school girls said that they had seen pictures online that were for adults-only this is an increase compared to the response in 2011 when it was 35%.
  • 54% (59% in 2011) of secondary school boys and 11% (11%in 2011) of secondary school girls responded that they have looked online for pornographic or violent images, films or games.
  • In 2013, 23% (20% in 2011) of secondary school pupils responded that they had received a chat message that scared them or made them upset.
  • 84% of secondary school pupils responded that they had been told how to stay safe while using the internet, this was 82% in 2011.
  • 1. Adapted from Ofcom Data uploaded to Bath:Hacked Datatore on 14/10/14, https://data.bathhacked.org/Government-and-Society/Ofcom-Broadband-cover...
  • 2. RMG Clarity (2012) Voicebox 21 Main Results Weighted by Gender, Employment, Tenure and Excluding Non-Responses, Bath and North East Somerset Council
  • 3. Freeman, H (2011) Voicebox 19 - Internet Usage Bath and North East Somerset Council
  • 4. Marketing Means (2014) Voicebox 22, Section 6: Customer Services - Headline Draft Report, Bath and North East Somerset Council, November 2013 – January 2014
  • 5. Schools Health Education Unit (2013) The Health-Related Behaviour Survey 2013, A report for BANES Primary, Bath and North East Somerset Council
  • 6. Schools Health Education Unit (2013) The Health-Related Behaviour Survey 2013, A report for BANES Secondary, Bath and North East Somerset Council