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Part of: Climate Change Mitigation and Adaptation

Related to: Fuel PovertyBuilt Environment, Biodiversity, Ecosystem Services, Air Quality, Waste and Recycling, Natural Environment, FloodingHeat WavesHouse Prices and Tenure, House Conditions, Older People, Ill Health and Disability

Key Facts

  • Between September 2014 and August 2016 2,035 households called the Bath and North East Somerset Energy at Home advice service and there were 20,335 views to the website. 
  • 208 homes were retrofitted for energy efficient measures between September 2014 and August 2016 through the B&NES Energy at Home scheme.
  • 24% of respondents to the 2015 Voicebox Survey said they had heard of the Council’s Energy at Home scheme.
  • 49% of respondents to the 2015 Vocebox Survey agreed that they regularly reviewed their energy bills and switched suppliers when it was appropriate.
  • 68% of respondents to the 2015 Voicebox Survey agreed that they would consider switching to a local energy deal.

The Council’s Energy at Home scheme aims to help residents improve the energy performance of their home by providing expert advice, access to grants, and help to make energy saving home improvements.

For more information about the scheme see the Energy at Home Website

What does the data say? 1

What does the community say?

Voicebox Resident Survey2

The large scale Voicebox Resident Survey aims to provide an insight into Bath and North East Somerset and its local communities and to capture resident’s views on their local area and council services.

In 2015 the questionnaires were posted to 3,650 addresses selected randomly in the local authority area, and a total of 1,067 residents completed it, a response rate of 29%.

The 2015 Voicebox Survey asked residents about:

  • The Council’s Energy at Home scheme
  • Finding out about improving the energy efficiency of homes
  • Energy suppliers
  • The local energy deal

The Council’s Energy at Home scheme – When respondents to the 2015 Voicebox Survey were asked whether they had heard of the Council’s Energy at Home scheme, 24% said they had. 

Finding out about improving the energy efficiency of homes - Respondents to the 2015 Voicebox Survey were asked how likely they would be to use any of the following to find out about improving their home’s energy efficiency:

  • Free, telephone based advice
  • Energy at Home website
  • Article in a local magazine
  • Event about home efficiency
  • A drop-in advice session
  • Testimonials and case studies
  • Direct mail promotion
  • Opportunity to visit a home that has had energy saving improvements 

The sources of information respondents were most likely to use were: Energy at Home website (58% very or fairly likely to use) and an article in a local magazine (46% very or fairly likely to use).

30% said that they would be very or fairly likely to use a direct mail promotion and 29% outlined that they would be very or fairly likely to use free, telephone based advice.

Figure 1: Proportion of 2015 Voicebox respondents who said they were very or fairly likely to use different source of information to find out about improving their home’s energy efficiency.3

Energy suppliers - When respondents to the 2015 Voicebox Survey were asked whether considering their current energy supplier, to what extent they agreed or disagreed with the following statements…

  • I am happy with my current energy supplier
  • I regularly review my energy bills and switch suppliers when it is appropriate.

68% of respondents strongly or tended to agree that they were happy with their current energy supplier, 9% strongly or tended to disagree.

49% of respondents strongly or tended to agree that they regularly reviewed their energy bills and switched suppliers when it was appropriate, compared with 33% who strongly or tended to disagree.

The local energy deal – Respondents were informed that the Council is considering offering a local deal on energy bills, providing a competitive rate for residents of Bath and North East Somerset. Also, that this may include a green version that would comprise of energy produced from local renewable sources.

Respondents were then asked to what extent they you agreed or disagreed with the following statements…

  • I would consider switching to a local energy deal
  • I would consider paying a bit more for a green version of the local energy deal.

68% of respondents strongly or tended to agree that they would consider switching to a local energy deal, 8% strongly or tended to disagree.

32% of respondents strongly or tended to agree they would consider paying a bit more for a green version of the local energy deal, 41% of respondents strongly or tended to disagree.

  • 1. Tate K. Community Sustainability Officer (2016) Email Correspondence, Bath and North East Somerset Council
  • 2. Marketing Means (2016) Voicebox 24, Section 3: Energy at Home- Headline Draft Report, Bath and North East Somerset Council, November 2015 – January 2016
  • 3. Marketing Means (2016) Voicebox 24, Section 3: Energy at Home- Headline Draft Report, Bath and North East Somerset Council, November 2015 – January 2016