Our Commitment

We aim to meet the customer standards for our organisation and offer the best customer care possible: 

  • Overall satisfaction - Currently 56.00% of our customers are satisfied overall with the services we provide (Target 55.00%)

  • Ease of Contact - Currently 68.00% of customers were satisfied with the ease in which they could contact the service (Target 66.00%)

  • Professionalism - Currently 70.00% of customers were satisfied with the professionalism of staff (Target 64.00%)

  • Timeliness - Currently 50.00% of customers were satisfied with the speed and quality of response provided by the service (Target 48.00%)

  • Information - Currently 42.00% of customers felt well informed on local transport highways services (Target - to be set for 2017/18)

  • Delivery - Currently 47.00% of customers were satisfied with the way in which the service dealt with their enquiry or problem (Target 44.00%)

The above results have been taken from the NHT survey - a nationally prescribed survey.  The survey is carried out each year on behalf of Bath and North East Somerset Council and all other Council's in England.

To view our full list of Customer Care Standards:

In addition to:

  • Ensure that Public Rights of Way are adequately signposted from the road (Target 90%) currently 96.49%

  • Percentage of street lights working as planned
    (Target 99%) Currently 99.9% 
  • Carry out safety inspections in accordance with required frequencies
    (Target 95%) Currently 100.00%


If you have any queries please contact:
Highways and Traffic 
Mon, Tues, Thurs, Fri 8.00am - 6pm Wed 9.30am - 6pm 
Tel: 01225 394041   
Website:  www.bathnes.gov.uk


Report an issue:

Please report any service requests or problems to Council Connect

·         Tel: 01225 394041
·         Email: council_connect@bathnes.gov.uk

The contact centre is open:

·         Mon, Tue, Thu & Fri: 8am - 6pm
·         Wednesdays: 9.30am - 6pm
·         Sat & Sun: closed

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