Customer Charter – Building Control

We will: -

Building Regulation matters

  • Offer a free pre-application consultancy service providing specialist advice on all building regulation design aspects for our customers
  • Acknowledge receipt of all building regulation applications within 5 working days
  • Aim to carryout an initial technical appraisal of all ‘full plans’ building regulation applications within 15 working days
  • Determine all ‘full plans’ building regulation applications within the statutory time limits of 5 weeks or 2 months (with agreement)
  • Provide a prompt and efficient service for inspections of work in progress which can be programmed to customer requirements
  • Carry out a same day site inspection service if notified before 10:00am that day
  • Aim to inspect the same day regardless of when notified, if circumstances permit
  • Issue Completion Certificates and/or Fire Safety Certificates on all satisfactorily completed projects within 5 working days of inspection

Public Safety matters

  •  Offer a 24 hour, 365 day emergency service on all dangerous buildings and structures reported to the Council
  •  Carry out an initial assessment of all reported dangerous structures within 2 hours

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