libraries

Bath & North East Somertset Council

Previous consultations

Features considered important in a modern library - Overview of consultation results

During February 2017 we held consultations on the principles of integrating library and customer services in both Bath and Midsomer Norton. Survey forms were available online and in hard copy in both the Libraries and One Stop shops.


What are the results?

The results for both libraries are remarkably similar with people telling us they value increased emphasis on young families, events, a wide selection of books, and new technology. There is also a desire for Council customer services and other partners:

  • A wide selection of books on shelves to browse and borrow is considered a priority for the majority of respondents, as is the availability of the latest best sellers, and the ability to check quickly if a book/resource is available. Most people thought easy-to-access shelves, adequate space between shelves and better signage were also important.
  • 80% of people in Bath and 94% in Midsomer Norton agreed that it was important to provide a separate and safe area for children and families with a wide selection of children’s books and materials.
  • Over 70% of people in Bath rated visitors and talks specifically tailored to a young audience, as well as supporting facilities, as important.
  • Around 90% of people wanted knowledgeable staff to be on hand to help, and also tables to work at. We recognise the importance of having a quiet area and staff to assist
  • There was desire for access to a wider range of services e.g. 25% of all respondents in Bath and 47% in Midsomer Norton wanted to be able to apply for a bus pass. A third of people in Midsomer Norton wanted the convenience of being able to report pot holes.
  • The majority of people recognised the importance of improving technology and photocopiers whilst continuing to provide PC’s and improved free high speed WiFi.


How important to you is a specific or dedicated quiet study area in a library?

Importance Count
High 442
Low 99

If "High" what facilities would you expect to see in this area? Please rate in terms of importance

UNIMPORTANT NEITHER IMPORTANT OR UNIMPORTANT IMPORTANT
Power points 20 62 267
Tables to work at 6 10 339
Comfy seating 22 103 216
Newspapers & periodicals 36 61 251
Reference services (including online) 9 43 300
Access to staff 16 53 269

To what extent do you agree or disagree with the following statement?

DISAGREE STRONGLY DISAGREE NEITHER AGREE OR DISAGREE AGREE AGREE STRONGLY
It is important for there to be a separate and safe place in the library for children and families 16 27 65 124 301

Here are some features of a children and families area in a modern library. Please rate the importance of each feature

1 2 3 4 5
An area kept separate form the rest of the library 48 38 97 115 228
Dedicated PC’s & printers for children’s sole use 84 80 128 89 144
Childrens books & resources 12 5 23 60 432
Specific Activities 18 34 117 119 233
Visiting authors/talks etc. 17 30 94 136 247
Toilet & changing facilities 23 16 68 127 294
Refreshments/breakout area 125 88 110 78 124
Pushchair parking area 36 56 129 118 182

Please indicate which of the following features you would like to have access to

Feature Count
A computer 320
Printing/scanning from own device (WiFi) 257
Printing/scanning from library computers 278
Free high speed WiFi 351
Photocopiers 373
Ebooks 185

What would you like to be able to access very quickly and easily? Please rate in terms of importance

UNIMPORTANT NEITHER IMPORTANT OR UNIMPORTANT IMPORTANT
PC for quick access/look-up 99 136 283
View & make planning applications 241 156 112
Latest books or DVDs 39 88 396
Apply for a service (e.g. bus passes) 264 119 132
Ability to quickly check if a book/resource available 21 77 431
Collect or bring back reserved items 24 54 450
Pay a fine or charge (e.g. parking fine) 314 108 90
Make a payment (e.g. Council Tax) 332 106 75
Report a problem (e.g. pothole in the road) 317 111 86
Make an enquiry (e.g. Universal Credit) 313 113 74
Meet a member of staff or partner representative 140 138 234
Access information about service or partners 209 157 138

Which of the following would you like to use to browse our content?

YES NO DON'T KNOW
Browsing bookshelves 522 15 6
Asking a member of staff 483 31 19
Checking online/PC 316 123 60
Touch screens that could turn pages like a book 109 268 119

What would be the easiest way for you to find what you need from bookshelves? Please rate in terms of importance

1 2 3 4 5
More easy-to-access shelves 44 20 93 101 271
Adequate space between shelves 46 24 102 121 231
Clear signs 33 20 65 113 290

How often do you use the following services?

DAILY WEEKLY MONTHLY 1-5 TIMES A YEAR LESS FREQUENTLY
Library 51 272 142 52 26
One Stop Shop 8 12 32 103 342

Please advise which of the following age category you fall into

Age range Count
5-15 11
16-24 8
25-34 60
35-54 226
55+ 255


How important to you is a specific or dedicated quiet study area in a library?

Importance Count
High 48
Low 19

If "High" what facilities would you expect to see in this area? Please rate in terms of importance

  UNIMPORTANT NEITHER IMPORTANT OR UNIMPORTANT IMPORTANT
Power points 1 3 15
Tables to work at 1 0 19
Comfy seating 1 4 14
Newspapers & periodicals 2 7 8
Reference services (including online) 1 1 16
Access to staff 1 3 15

To what extent do you agree or disagree with the following statements?

  DISAGREE STRONGLY DISAGREE NEITHER AGREE OR DISAGREE AGREE AGREE STRONGLY
It is important for there to be a separate and safe place in the library for children and families 1 0 3 21 43

Here are some features of a children and families area in a modern library. Please rate the importance of each feature (1 being not all important and 5 being very important)

  1 2 3 4 5
An area kept separate form the rest of the library 3 2 13 18 32
Dedicated PC’s & printers for children’s sole use 12 13 17 11 14
Childrens books & resources 3 1 5 10 48
Specific Activities 5 5 14 23 20
Visiting authors/talks etc. 6 11 9 18 24
Toilet & changing facilities 4 1 8 13 42
Refreshments/breakout area 19 13 16 7 10
Pushchair parking area 6 6 17 17 18

Please indicate which of the following features you would like to have access to

Feature Count
A computer 41
Printing/scanning from own device (WiFi) 37
Printing/scanning from library computers 36
Free high speed WiFi 43
Photocopiers 52
Ebooks 27

What would you like to be able to access very quickly and easily? Please rate in terms of importance

  UNIMPORTANT NEITHER IMPORTANT OR UNIMPORTANT IMPORTANT
PC for quick access/look-up 10 13 42
View & make planning applications 17 33 12
Latest books or DVDs 6 8 51
Apply for a service (e.g. bus passes) 14 21 31
Ability to quickly check if a book/resource available 4 5 57
Collect or bring back reserved items 4 3 59
Pay a fine or charge (e.g. parking fine) 25 24 17
Make a payment (e.g. Council Tax) 27 22 17
Report a problem (e.g. pothole in the road) 20 24 21
Make an enquiry (e.g. Universal Credit) 28 20 14
Meet a member of staff or partner representative 11 15 37
Access information about service or partners 14 30 21

Which of the following would you like to use to browse our content?

  YES NO DON'T KNOW
Browsing bookshelves 62 2 2
Asking a member of staff 62 2 2
Checking online/PC 49 9 4
Touch screens that could turn pages like a book 18 28 17

What would be the easiest way for you to find what you need from bookshelves? Please rate in terms of importance (1 being not all important and 5 being very important)

1 2 3 4 5
More easy-to-access shelves 6 4 11 14 30
Adequate space between shelves 6 3 11 15 31
Clear signs 6 3 2 17 38

How often do you use the following services?

DAILY WEEKLY MONTHLY 1-5 TIMES A YEAR LESS FREQUENTLY
Library 6 38 10 8 3
One Stop Shop 1 2 2 18 34

Please advise which of the following age category you fall into

Age range Count
5-15 1
16-24 2
25-34 4
35-54 21
55+ 39

Your rating: 
No votes yet
To prevent automated spam submissions leave this field empty.
Help us improve this content