Reason for policy

The Privacy Policy is written so that any conversations of a sensitive or private nature are dealt with by library staff in the correct manner.

What we will do

  • We will never disclose information you pass onto us unless it is a matter of building or patron security or that the subject is illegal and must by law be passed on to other authorities.  We will notify you of this before taking information forward.
  • Any information held on your library account will not be divulged to any other person than the account holder
  • We will not show you any personal details held on a computer, without first protecting our computer screens from other library users vision
  • If you instruct us that the conversation you wish to hold is of a sensitive or private nature we will not continue the conversation on the library floor or counter where other members of the public are within the vicinity but look for a more private area around the library.
  • If you tell us you want to discuss issues away from all public areas, we will endeavour to discuss your issues within a private room, however, in the interests of staff safety, we will insist that two members of staff are present or that the door remains open.
  • We will not disclose any of the conversation to any other staff or member of the public unless it is deemed necessary. If we do need to document the conversation then we will keep a note on your library membership account and take written notes if you so wish.

Who does it apply to? 

  • To any library user who wishes to speak to a staff member
  • Any staff member who speaks to a library user

What should I do if I feel this policy has been broken?

Help us improve this content

Please use this form to report issues with the content of this page. If you wish to contact somebody about the service provided, please use the contact details found in the 'Contact Us' section of this page.

To prevent automated spam submissions leave this field empty.
Data protection notice

Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at

Your rating: 

No votes yet
To prevent automated spam submissions leave this field empty.