Graphs and Pie charts

Our strategic housing service improves local housing, enables the development of new affordable housing and helps people find a home. 

Housing research

New affordable housing

Planning policy

Performance reports

Customer satisfaction review

Housing services performance 2017 - 2018 Q1 Apr - Jun 

Housing services performance 2016 - 2017 Q2 Jul - Sep

Housing services performance 2016 - 2017 Q3 Oct - Dec

Housing services customer care 2017 - 2018 Q1 Apr - Jun

Housing services customer care 2016 - 2017 Q2 Jul -Sep

Housing services customer care 2016 - 2017 Q3 Oct - Dec

Housing Services customer care 2016 - 2017 Q4 Jan - Mar

Homesearch (lettings & wait times) 2015-2016

Homesearch (lettings & wait times) 2016-2017 

Housing services annual review 2015-2016

Housing services annual review 2014-2015

Housing services annual review 2013-2014

Housing strategies

2014-2018 Homelessness Strategy  

2014-2018 Homelessness Strategy Evidence Review

2012-2017 Tenancy Strategy 

Housing policies 

Homesearch Allocations Scheme 2016 (PDF 573kb)

Gypsy & Traveller Allocation Scheme 2016 (PDF 307kb) 

Charging Policy 2016 (PDF 437kb) 

Decent Homes Policy (current)  (Grants and loans for housing and health interventions) (PDF 314kb)

Designated Persons Policy 2013 (Registered Provider Tenant Complaints) (Word 41kb)

Empty Property Policy (PDF 483kb)

Enforcement and Licensing Policy (PDF 268kb)

Homefinder Scheme (Homeless Prevention) (PDF 626 KB)

Reconnection Policy (Helping to reconnect rough sleepers to their home authority) (PDF 570kb)

Temporary Accommodation Placement Policy (PDF 520kb)

ECO Flexible Eligibility Statement of Intent March 2017






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Customer standards

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