Supporting People is a commissioning framework for the provision of supported housing, sheltered housing and housing related support services (and some residential provision). In Bath and North East Somerset this includes approximately 3000 units of accommodation and several floating support services.

The overall aims of the programme can be summarised as follows:

  • To provide housing related support services that are focussed on meeting the needs of local people - In particular to prevent homelessness and to enable people to continue living independently in the community
  • To provide a range and choice of high quality support services for vulnerable people to develop a commissioning strategy for housing related support services that is linked
  • To other plans such as the health improvement programme and the community safety strategy
  • To ensure that the needs of all vulnerable groups and individuals are recognised

The supporting people programme provides housing related support. It helps vulnerable people to live in more independent accommodation than they otherwise might or prevent loss of this independent accommodation by helping them to:

  • Budget and pay for their accommodation
  • Meet the other responsibilities of having a tenancy or owning their home
  • Know how to get all the necessary services for the accommodation such as gas, electricity and water
  • Deal with repairs and/or improvements to the property
  • Keep their accommodation warm, safe and comfortable
  • Look after themselves with the help of suitable care and personal support when needed
  • Know how to get on with their neighbours
  • Access community services when needed
  • Not feel trapped or isolated in their accommodation to the point where they no longer wish to live there
  • Be involved in activities that help to enhance independence, e.g. work and work-like activities including volunteering, and lifeskills programmes etc.

Many of the services are designed to be short term (from 6 months to 2 years) and there is no charge to the service user. However, we also commission a number of long term services which are chargeable but service users may be eligible to receive help in paying for these. Please click here to see the Directory of Services.

Contact the Supporting People team:

PO Box 3343,
Tel. 01225 477000 Email.

"Supporting People” is regime for funding, co-ordinating and regulating housing related support services (such as sheltered housing for older people and a variety of supported accommodation for other vulnerable groups) which came into effect on 1st April 2003.   

Bath & North East Somerset Commissions these services which include Supported Housing, Floating Support and Home Improvement Agencies.  These services are all designed to prevent homelessness, support independent living and intervene early before people’s support needs become more serious.  

Many of these services are free at the point of delivery in particular services designed to be used for up to 2 years incur no cost to the client.  Services that are longer term (designed to be used for more than 2 years) are “chargeable” and client’s financial circumstances are taken into consideration. 

Read the full Supporting People charging policy. If you need a paper copy please contact the Supporting People Team and we will be happy to send you a copy of the document.


We have set the following dates for submission of 16/17 workbooks:



   Submission Date
Quarter 1      03 April 17 - 02 July 17    16 July 17
Quarter 2      03 July 17 - 01 October 17    15 October 17
Quarter 3      02 October 17 - 31 December 17    14 January 18
Quarter 4      01 January 18 - 01 April 18    15 April 18

All providers are expected to submit the workbook electronically through  If any provider requires training in this area please contact the Supporting People Team by e-mail

PI Workbooks

All providers should now be using the SITRA 2012 HRS workbook for your quarterly returns. 

Workbook Training

Here is a quick guide Quick Guide to the Performance Workbook to help providers complete their quartely returns. 

All providers of Supporting People services will need to have met the accreditation tests fully before any contract renewal.  Accreditation Guidance

This accreditation fully meets the original ODPM criteria to ensure fitness of contracted parties, and builds on the lighter touch interim accreditation completed during 2002-3 for legacy contracts.

In line with guidance issued by ODPM in April 2005, Accreditation Lite will be applied to providers whose services have been assessed using the QAF Lite.  The guidance from ODPM attempts to draw a reasonable balance between, on the one hand, providing adequate risk management for commissioning bodies and not erecting too high a hurdle for small providers on the other.


The broad purpose of accreditation is to ensure that organisations wishing to contract with Bath & North East Somerset Council to provide Supporting People services are fit business partners.  A number of criteria have been adopted to ensure comprehensive checks fulfil this purpose.  Thus organisations must:

  • Be financially viable
  • Have competent administrative procedures
  • Have effective employment policies
  • Have robust management procedures
  • Be able to demonstrate a track record or competence to deliver services

The Acceditation Workbook

This is designed for organisations to identify and self assess their evidence in a similar way to the Quality Assessment Framework, with an accompanying column for validation by the Administering Authority.

Exemptions from providing evidence for some sections can be achieved via a "Passport" gained through compliance with similar checks carried out by other agencies already engaged with the organisation.  These options are indicated at the beginning of each section, which if accepted by the Supporting People Team saves the need for further evidence.

However, the Council will need to be satisfied that the passport being requested is in relationto the same type of service as the provider intends to offer.

Accreditation Lite

A scaled down version of the workbook will be used in relation to those providers who are assessed using the QAF Lite.  The 5 criteria will be examined with reference to the standards and evidence requirements devised by the ODPM.


The excel workbook has been adapted for use in Bath & North East Somerset with clear statements that describe the evidence requirements for each section of the accreditation.  The scaled down workbook will be used for those providers who were assessed under QAF Lite.  Provider organisations will need to assess which evidence they are able to provide, and to what degree it fully meets the criteria.  Where criteria are less than fully met, actions stating how this will be planned to be met in full will need to accompany this to enable an accreditation to be completed.

Organisations will need to complete the workbook and explicitly state their evidence and reference this to paper copies.

Submission of this prior to, or during review will enable the Supporting People Team to validate the evidence and ensure that it satisfactorily meets the criteria listed.

Successful completion of this exercise will lead to issue of an Accreditation Certificate.  This should be signed by the Chair of the Commissioning Body and will have a three year validity from the date of the signature.  It will also need to be specific in relation to the types of service that the provider organisation has been accredited to provide.

If the organisation fails to meet the accreditation criteria they will not be issued with an Accreditation Certificate.  The Supporting People Team will work with the organisation for a fixed period of time to support them to achieve the accreditation standards.  Non accreditation means that the B&NES Supporting People programme will not contract with the organisation and they will not be included on the Supporting People list of Accredited Providers for future commissioning.  Organisations have the right to appeal this decision and must follow the Appeals Procedure upon doing this.  

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