hand with paper cut outs of children in - protecting

Concerned about a child?

If you have a concern about a child or young person, please call the Children and Families Duty and Assessment Team on 01225 396312 or 01225 396313

If outside of office hours please call the Emergency Duty Team on 01454 615165

If a child or young person is in immediate danger then please dial 999 and ask for police assistance. 

I am concerned about a child, what should I do?

Contact us:

We have two entry points to Children’s Social Care Services in this authority.

1.     Children and Families Duty and Assessment Team

The Duty and Assessment Team provide the first point of contact if you need to talk to someone about a child or young person, or request a service from Children's Social Care. Our team help any children aged 0-18 years old and their families in need or who are at risk of harm. Our aim is to promote the safety of children, and to put families in touch with services that can meet their needs and make a positive difference in their lives. We offer advice to anybody who may have concerns for their own children, or anybody else’s children that they believe are having difficulties, or are at risk of harm.

You can contact the team by:

  • Dropping into Council Connect at Keynsham One Stop Shop, Market Walk, Keynsham, BS31 1FS and ask for the Duty Children’s Social Worker
  • Calling the duty telephone numbers: 01225 396312  or 01225 396313
  • Completing a request for service form.
    • Please email the form to: ChildCare_Duty@bathnes.gov.uk. If you have a Government secure email account using GCSX or CJSM please use:Childcare.duty@bathnes.GCSX.gov.uk
    • Send by Fax: 01225 395416 (this is received by the duty team via email)
    • Send by post: Children and Families Duty and Assessment Team, People and Communities Department, Bath & North East Somerset Council, Lewis House, Manvers Street, Bath, BA1 1JG

For more information about our threshold for assessment, please refer to the Threshold for Assessment document.

2.     Disabled Children’s Team

If you would like to speak to us about a disabled child, the Disabled Children's Team is available to provide advice and support to families based in Bath and North East Somerset.

  • Located at – Keynsham Civic Centre
  • Duty desk phone – 01225 396967
  • Completing a request for service form and sending via either fax, email or post.
    • By Fax: 01225 395416
    • By email to ChildCare_Duty@bathnes.gov.uk.  If you have a Government secure email account using GCSX or CJSM please use:Childcare.duty@bathnes.GCSX.gov.uk
    • By post: Disabled Children's Team, People and Communities Department, Bath & North East Somerset Council, Lewis House, Manvers Street, Bath, BA1 1JG

Both teams are open 8.30am – 5pm Monday to Thursday, 8.30am – 4.30pm Friday

If you are unsure of which team you need to speak with, you can call us on any of the numbers above and we will be happy to direct your referral to the appropriate team.

For urgent out of hours assistance call the Emergency Duty Team on 01454 615165

Due to the urgent nature of some of the work presented to the emergency team, they cannot guarantee they will always be able to speak to you right away. However, there will always be the opportunity for you to leave a message, from which they will contact you as soon as they can.

Link to the shared South West Child Protection Procedures

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The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at information_governance@bathnes.gov.uk

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