Bath & North East Somerset Council is committed to providing efficient, effective and courteous services to the public. Waste Services seek to ensure that service provision reflects this commitment consistently for all customers. Results are taken from survey work and performance indicators for 2009/10.
- Ensure that our customers are satisfied with the service we provide. (Target 90%)
88% of our customers thought the service we provide was satisfactory or better.
- Ensure that all Waste Services staff are polite and courteous at all times. (Target 100%)
83% of our customers agreed, with at least 24% expressing no opinion.
- Respond to all written correspondence and complaints within 15 working days. (Target 95%)
All correspondence and complaints were responded to within approved timescales.
- Ensure that all correctly presented waste is collected on the correct day, and the collection area kept clear of spilt material. (Target 99.9%)
Less than 0.1% of all correctly presented waste was not collected on the correct day.
- Make our collection services accessible for all customers including those with specific needs or limited mobility.
We continue to offer alternative collection arrangements to those customers that need it.
- Provide a range of services which allows the public to recycle as much domestic waste as possible. (Recycling Target 43%)
In 2009/10 we recycled 41% of all residents waste, against a target of 44.55%.
- Keep the public informed about any changes to service delivery. (Target 100%)
70% of customers felt adequately informed about the services we provide.
- Actively promote waste awareness and recycling issues throughout the Council area.
Over 120 different road shows, community events, schools and community groups where visited by our campaigns team in 2009/10.
If you have any queries, please use the contact details at the bottom of this page.