What type of transport will be provided?
We will write to you in advance, advising you of the arrangements we have put in place. Your child may be allocated a taxi, minibus, coach or public bus service bus, depending on various factors such as available capacity on existing services.
If the transport is late or does not arrive, what should I do?
Though we make every effort to minimise it, you may occasionally experience unexpected delays or problems. Please wait for 10 minutes after the scheduled pick up time. If the transport has still not arrived, please contact the Passenger Transport Team:
Establishments beginning with the letters A - P (Including The Link) Hayley Ewin, 01225 394380
Q - Z Helen Dewar, 01225 394370
For Guide Escorts and Out of County enquiries, please contact Karen Giles, 01225 394371
Please also call the Transport team if there is persistent lateness of transport.
Lost property - what if my child leaves something behind on school transport?
Contact us on the following numbers and we will give you the name and telephone number of the vehicle operator so that you can contact them directly and make arrangements to collect the property.
Establishments beginning with the letters A - P (Including The Link) Hayley Ewin, 01225 394380
Q - Z Helen Dewar, 01225 394370
For Guide Escorts and Out of County enquiries, please contact Karen Giles, 01225 394371
Who should I contact if I have any concerns regarding my child's transport?
Please contact the Passenger Transport Team if you are worried or concerned about any aspect of your child's journey, including the behaviour of the other passengers or the safety or reliability of the vehicle. The sooner we are made aware of a problem, the quicker we can act to rectify it.
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What happens in the event of a road closure?
We generally receive advance warning of scheduled road closures. Where school transport is affected, we may need to organise alternative pick-up/drop-off points with the operator. We would then arrange for parents/carers to be notified of the temporary travel arrangements.
In the event of an emergency, roads may be closed without notice possibly causing delays to school transport. Please contact the Passenger Transport Team if you are concerned at any time about the late arrival of your child(ren).
Establishments beginning with the letters A - P (Including The Link) Hayley Ewin, 01225 394380
Q - Z Helen Dewar, 01225 394370
What about adverse weather conditions?
Please listen to your local radio station to see if your child's school is closed. Details are also usually available on the schools web site . If you are still unsure if the service is running, please contact the Passenger Transport Team, contact details below. In bad weather, it may be necessary for the transport operator to cancel the morning school journey at short notice if they not believe that they can reach the school safely.
Establishments beginning with the letters A - P (Including The Link) Hayley Ewin, 01225 394380
Q - Z Helen Dewar, 01225 394370
If my child is being bullied on transport, what should I do?
If you suspect that your child may be being bullied whilst travelling to or from school, firstly report the matter to the school and then to the Passenger Transport Team. The issues raised will then be investigated.
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Can friends or parents travel on school transport?
If there is room on the vehicle, then friends will normally be permitted to travel on an occasional basis. Please contact the Passenger Transport Team in advance with details of your request.
Establishments beginning with the letters A - P (Including The Link) Hayley Ewin, 01225 394380
Q - Z Helen Dewar, 01225 394370
Parents are not allowed to travel on school transport unless there were special circumstances and agreement has been given by the Passenger Transport Team.
Are changes ever made to school transport?
To ensure transport routes remain efficient and cost effective, it is necessary to carry out periodic reviews. As a result, changes may occasionally be made to your child’s transport, but we will always try to give you advance notice.
How do I get a replacement bus pass if my child has lost or damaged his/her pass?
There will be an £5.00 administration charge to cover the cost of issuing duplicate passes, please forward a cheque together with your child's name & address, and the name of their school to the following address,
Passenger Transport Team
Floor 1
Riverside
Temple Street
Keynsham
BS31 1LA.
What do I do if the details are wrong on the bus pass?
Please contact the Passenger Transport Team, and we will endeavour to arrange a replacement without delay.
My child no longer needs a bus pass, what do I need to do?
Please notify the Passenger Transport Team in the first instance,
Establishments beginning with the letters A - P (Including The Link) Hayley Ewin, 01225 394380
Q - Z Helen Dewar, 01225 394370
In some cases, an unexpired pass will need to be returned to the Passenger Transport Team.
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We are moving house, will my child still be entitled to free school transport?
The eligibility will need to be re-assessed from your new address. Please contact the Admissions and Transport Unit on (01225) 394312 with your new details.
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