When you contact the Council it’s likely that you will speak to one of our Customer Services teams. We deal with enquiries on behalf of a number of different departments, making sure you receive the same quality of service however you get in touch.
Our performance targets:
When you telephone Council Connect or Revenues & Benefits…
We aim to answer
- 80% of calls within 45 seconds, and
- 92% of all calls placed to us.
When you visit our One Stop Shops…
We aim to
- minimise the amount of time you wait to see someone, and
- keep you informed of current waiting times.
How our customers are contacting us:
By post or email
How we performed during Quarter 3 2016/17 (Oct - Dec 2016)
On the phones…
- Council Connect and Revenues & Benefits answered 92% of calls within 45 seconds, and answered 98% of all calls placed to them.
In the One Stop Shops…
- 83% of customers were seen within 10 minutes.