The analysis of complaints closed between April 1st 2010 to March 31st 2011
The purpose of this annual report is to highlight the Council’s performance in handling corporate complaints. It also details the key actions and / or service improvements that have resulted from reviewing them.
The Annual report can be downloaded from the right hand side of this page under 'Related Documents'.
Contents of the Annual report:
- Service improvements introduced as a result of complaints received
- Actions taken this year to improve our performance in the handling of complaints
- Future objectives to improve our complaints process
- Complaint Statistics for the year
- Complaints referred to the Local Government Ombudsman (LGO)
- Ombudsman decisions made during period
- Additional information about the complaints process
Quarterly complaints feedback
More detailed reports are also published each quarter (every 3 months). The quarterly reports are available on the Quarterly Complaint Feedback Summary page.