Bath & North East Somerset Council - Quarterly Complaint Feedback Summary
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Quarterly Complaint Feedback Summary

Bath & North East Somerset Council closely monitors the compliments, comments and complaints that we receive from our customers, so that we can use the information gained to improve the services that we provide.

As part of these improvements we provide feedback to our customers on issues that have been identified as a result of the complaints received. We will highlight any service improvements that have taken place, or provide further information to clarify any issues that may have arisen as a result of any policy or legislative changes.

The last full quarterly report is available for you to download under 'Related Documents' on the right hand side of this page. If you require this report in a different format, please email us and let us know your requirements.

Previous quarterly reports are also available at the bottom of this page.

Below is a brief overview of the number of complaints closed between 1st January 2012 and 31st March 2012.

Quarterly Summary of Closed Complaints 

Service Area  Complaints Closed  Complaints outside corporate timescale Formal Stage 1  Formal Stage 2  Not Upheld Partially Upheld   Upheld

Adult Care & Health Services

1

-

-

-

1

-

-

Housing Services

1

-

-

-

1

-

-

Safeguarding, Social Care and Family Service

-

-

-

-

-

-

-

Health, Commissioning and Strategic Planning

-

-

-

-

-

-

-

Learning & Inclusion

1

-

-

-

-

1

-

Customer Services (Council Connect and Revenues & Benefits)

14

-

-

-

9

3

2

Legal & Democratic Services

-

-

-

- 

-

-

-

Development & Major Projects

-

-

-

-

-

-

-

Environmental Services

103

6

-

-

62

-

41

Finance

1

-

-

-

-

-

1

Improvement & Performance

-

-

-

-

-

-

-

Planning & Transport Development

30

1

11

4

26

1

2

Policy & Partnerships

-

-

-

-

-

-

-

Property Services

2

1

-

-

2

-

-

Tourism, Leisure & Culture

4

-

-

-

-

-

4

Audit, Risk & Information


-


-


-


-


-


-


-

Totals


157


8


11


4


101


5


50

 
 

 

 

 

 

 

Contact Details for this page:
Team:
Customer Services
Address:

PO Box 2797
Bath

BA1 1WF

Phone:
Tel: 01225 39 40 41
Text: 07797 806545
Fax:
01225 477809
Email:
councilconnect@bathnes.gov.uk
Minicom:
-
Author:
Customer Services
 
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