Email, telephone and web enquiries
The Council Connect contact centre deal with telephone, text and email enquiries.
The Council Connect contact centre are open for telephone enquiries:
- Monday, Tuesday, Thursday & Friday: 8.00am - 6.00pm
- Wednesdays: 9.30am - 6.00pm
- Saturday & Sunday: Closed
Outside of office hours there are various pre-recorded messages and email options available for you to access more information.
Visit Council Connect in person
If you would prefer to speak to someone in person, you can visit Council Connect in Bath, Keynsham or Midsomer Norton. Please note that opening hours for offices are different to those shown above for the contact centre. Follow the links below for more information.
Customer Service Standards
We always aim to offer the same high level of customer service and respond to your enquiries quickly and efficiently, however you choose to contact us. Our Customer Service Standards are available for you to read and comment on:
Council Connect Contact Centre
For customer enquiries answered by phone and email, read the Contact Centre Service Charter.
Council Connect Local Offices
For customer enquiries dealt with "face to face" at our offices, read the Local Offices Service Charter.